Ambor Sum
Burlingame,CA
Summary
Quality-driven professional with expertise in managing multiple initiatives efficiently. Proven ability to prioritize tasks and meet deadlines in dynamic environments. Strong communication skills enhance collaboration and support organizational goals. Several years of experience in accounting functions, including accurate data entry and transaction recording.
Overview
7
7
years of professional experience
Work History
Medical Billing Specialist
Norcal Ambulance
Livermore, CA
12.2025 - Current
- Contact insurance providers to verify insurance information and secure billing authorization, minimizing delays in claim resolution.
- Process medical claims for ambulance services, ensuring accuracy to facilitate timely reimbursements.
- Review and resolve billing discrepancies promptly.
- Collaborate with healthcare providers to obtain necessary documentation.
- Ensure compliance with relevant laws and regulations in medical billing.
Dispatcher
Norcal Ambulance
Sacramento, CA
12.2021 - 12.2025
- Coordinated with leadership, healthcare facilities, and cross-functional teams to enhance timely and efficient delivery of emergency and non-emergency transport services
- Resolved conflicts between patients, drivers, and hospital teams, fostering a professional and compassionate environment
- Managed company resources and documentation, minimizing operational errors and streamlining overall workflow
Customer Service Representative
Follett Education
Malibu, CA
01.2021 - 12.2021
- Resolved complex issues efficiently and professionally, enhancing customer satisfaction scores
- Managed and coordinated multiple projects simultaneously, meeting deadlines while maintaining quality
- Designed and implemented streamlined filing system, reducing document retrieval time by 50%
ACCOUNTS Receivable
Follett Education
Sacramento, CA
01.2019 - 01.2021
- Identified and resolved discrepancies between invoices and received payments to enhance accuracy in accounts receivable
- Reduced outstanding payments by 75% through proactive follow-ups and streamlined payment tracking
- Identified and posted accounts receivable payments to appropriate accounts.
- Maintained accurate financial records and updated accounts receivable and payable ledgers.
Education
Bachelor of Science - Criminal Justice
Sacramento State University
Sacramento, CA12-2019
Associate of Science - Administration of Justice
Pasadena City College
Pasadena, CA12-2017
Skills
- Billing software
- Claim processing
- Claims resolution
- Insurance verification
- Medical record management
- Attention to detail
- Time management
- Problem solving
- Critical thinking
- Team collaboration
Timeline
Medical Billing Specialist
Norcal Ambulance
12.2025 - Current
Dispatcher
Norcal Ambulance
12.2021 - 12.2025
Customer Service Representative
Follett Education
01.2021 - 12.2021
ACCOUNTS Receivable
Follett Education
01.2019 - 01.2021
Bachelor of Science - Criminal Justice
Sacramento State University
Associate of Science - Administration of Justice
Pasadena City College