Ambra Vasquez
Las Cruces,NM
Summary
Self-motivated professional successful in multitasking, quick learner seizing viable opportunities. Background in customer service, working under pressure, and deadlines. Experience in office environment and office equipment (printers, faxing, various software), and supporting confidentiality.
Overview
20
20
years of professional experience
Work History
Owner/PMU Artist
Boujee Beauty Studio, LLC
03.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Administrative Assistant/Bookkeeper
EIAA WSM, LLC
04.2014 - 03.2024
- Answered phone calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Gathered information for companies CPA and tax purposes.
Support Specialist
Department Of Human Services/Lincoln County ISD
10.2010 - 03.2011
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication.
- Responded to client inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Reserve Officer
Artesia Police Department
10.2004 - 08.2008
- Assisted patrol officers during emergency calls, routine building checks, and public functions/security.
- Assisted detention officers in dress-out.
- Clear communication and coordination within the team for seamless execution of missions.
- Resolved conflicts diplomatically, maintaining a positive work environment conducive to collaboration and officer productivity.
E911 Dispatcher
Artesia Police Department
09.2004 - 10.2006
- Supported public safety by accurately entering critical information into computer-aided dispatch systems.
- Maintained strict confidentiality when handling sensitive caller information in accordance with applicable laws and regulations.
- Increased situational awareness among responders by regularly updating incident statuses within the computer-aided dispatch system.
- Upheld high standards of professionalism when representing the department during both routine and crisis situations, earning respect from colleagues and community members alike.
- Enhanced emergency response times by efficiently prioritizing incoming calls and dispatching appropriate resources.
- Demonstrated empathy and professionalism when interacting with distraught individuals during difficult calls.
- Ensured accurate recordkeeping by thoroughly documenting all call details, actions taken, and outcomes achieved during each shift.
- Built rapport with emergency service personnel through clear communication and collaboration on shared objectives during crisis events.
- Developed strong multitasking abilities by managing multiple phone lines, computer screens, and radio channels simultaneously.
- Optimized response capabilities by staying current on local geography, landmarks, and directional cues to assist callers in identifying their locations.
- Maintained composure under pressure to effectively address life-threatening situations and provide critical guidance to callers in distress.
- Promoted a safe community by monitoring multiple radio frequencies for responder updates and relevant information.
- Provided essential aid to callers with medical emergencies, offering pre-arrival instructions while awaiting professional assistance.
Role Player
FLETC-Federal Law Enforcement Training Center
09.2004 - 05.2006
- Consistently met strict deadlines for character preparation and memorization while maintaining attention to detail in performances.
- Demonstrated strong teamwork abilities by collaborating effectively with other role players on multi-character scenes, creating cohesive storylines.
- Mentored new team members by sharing best practices and providing guidance on effective role-playing techniques.
- Supported diverse clients across various industries by seamlessly transitioning between numerous roles and settings as needed.
- Successfully transitioned between multiple roles in a single day without compromising character integrity or performance quality.
Education
Associate of Arts - General Studies
NMSU
Las Cruces, NM12.2021
Associate of Science - Criminal Justice
NMSU
Las Cruces, NM08.2010
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Multitasking
- Typing
- Office Equipment
- Switchboard
Languages
Spanish
Native or Bilingual
Timeline
Owner/PMU Artist
Boujee Beauty Studio, LLC
03.2023 - Current
Administrative Assistant/Bookkeeper
EIAA WSM, LLC
04.2014 - 03.2024
Support Specialist
Department Of Human Services/Lincoln County ISD
10.2010 - 03.2011
Reserve Officer
Artesia Police Department
10.2004 - 08.2008
E911 Dispatcher
Artesia Police Department
09.2004 - 10.2006
Role Player
FLETC-Federal Law Enforcement Training Center
09.2004 - 05.2006
Associate of Arts - General Studies
NMSU
Associate of Science - Criminal Justice
NMSU
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