Erin Dorland
West Bloomfield,MI
Summary
An energetic and passionate leader who enjoys being part of building a successful and productive team. I am quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. I am searching for a role that will challenge me developmentally and allow me to use and expand the skills and experience that I have already developed in my past roles. I can work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, I possess a strong ability to perform effectively.
Overview
18
18
years of professional experience
Work History
Owner, PMU Artist
Alluring Beauty LLC
01.2023 - Current
- Manages days to day activities around business needs including website, scheduling, marketing needs and attracting future clients
- Provides PMU services in Microblading, Ombre Powder Brows, and Lip blushing
- Certified in color theory and mapping techniques
- Order and maintain adequate supply of materials, supplies and equipment
- Kept up to date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client
- View and analyze skin to recommend individual treatments
- Meet with clients to discuss goals and desired outcomes for procedures, recognize type of procedure required for adding pigment to skin
- Complete all documentation for client treatment
- Microblade pigmentation is a revolutionary method of applying micro insertions of natural pigments into the dermal layers of the skin
- Ensure personal safety and sanitation through proper use of tools, protective equipment, and ventilation
- Compliant with state policies and quality standards to maintain consistency in quality of services.
Banking Center Manager- VP
Comerica Bank
09.2022 - 04.2023
- Managed a $118M branch, one of top customer traffic branches in district
- Interpret, analyze sales & financial data, P&L, creating action plan for opportunities and increasing productivity of colleagues
- Multi branch management, project, and remote management experience
- Actively recruits, interviews and trains top talent based on branch and district needs
- Strong operational background, focused around mitigating risk
- Manages high levels of personal and team accountability around company policies, principles, and procedures
- Creates and manages daily branch plan around sales activities and growing new and existing customer base by uncovering customer needs with deeper financial conversations
- Builds strong team morale by gaining by-in and supporting developmental opportunities for growth, creates and maintains action plans around skill opportunities
- Successful Rollout of new sales program Retail Reimagine
- My role focused around teams ability to deepen customer relationships and delivering a higher level of customer experience
- Constant positive attitude and has growth mindset each day, promoting teamwork by modeling one team one goal mentality.
Multi-Site Branch Manager AVP
Citizens Bank
06.2015 - 06.2022
- Multi-Site Branch manager, remote management experience managing multiple branches at a time
- Managed a $125M branch promoted from $90M branch
- Ranked overall #45 in branch performance 2021 YTD 114% overall branch performance
- Q1 2022 137% overall branch performance
- Developed, implemented, and maintained a business plan for the branch, increased overall branch revenue
- Maintained branch performance and continued to meet goals throughout remodel in 2021 and decreased traffic
- Interpreted, analyzed sales & financial data, P&L, creating action plan for opportunities and increasing productivity
- Actively recruited, interviewed, and trained top talent based on branch and region needs
- Led the hiring for the region and training hub, trained all branch roles including mentoring/onboarding branch managers throughout region and market
- Member of leadership advisory team for Midwest market
- Mentored and challenged peers in areas of opportunity and development, created plans to get the branch back on track
- Piloted upcoming process enhancements, gave feedback for rollout success
- Focused on achieving personal and business customer acquisition, retention and cross sale
- Increased customer transaction preferences, decreasing deposits by 35% LY
- Managed daily branch activities around appointment setting and maximizing sales opportunities and created overall needs-based plan, increased overall branch productivity by 15%
- Managed high level of personal and team accountability around company policies, principles, and procedures
- Internal audit experience, operational activities, helped many branches successfully prep for audit
- Successfully achieved Green Operations Audits throughout my tenure
- Built team morale by gaining buy in and supporting developmental opportunities for growth, created, and maintained action plans
- Implemented activities and coached to performance around increasing customer service scores and net promoter scores Q1 91% overall.
Sales Manager
Bath & Body Works/White Barn
08.2012 - 06.2015
- Developed and executed short- and long-term plans adjusting to customer trends to exceed store goals
- Managed payroll to ensure store is profitable, monitored inventory control
- Planned and executed floor-set presentation based on customer trends and shopping habits
- Recruited, interviewed, and trained top talent based on business needs
- Created effective schedules to support a fluctuation in business needs
- Successfully planned and transitioned store remodel to new location
- Created and delivered associate reviews
- Improved workforce through coaching opportunities and providing feedback based on customer experience and business needs.
Executive Team Leader
Target Corporation
06.2006 - 08.2012
- Developed and executed short- and long-term plans adjusting to customer trends to exceed store goals
- Managed payroll to ensure store is profitable, monitored inventory control
- Developed and executed floor-set presentation based on customer trends and shopping habits
- Recruited, interviewed, and trained top talent based on business needs
- Created effective schedules to support a fluctuation in business needs
- Successfully planned and transitioned store remodel to new location
- Effectively coordinated and executed store closing as well as opened new stores, supported district with openings
- Consistent focus on personal development by challenging upward to supervisors and proactively asked for developmental feedback
- Improved workforce through coaching opportunities and providing feedback based on customer experience and business needs
- Created and delivered associate reviews
- Handled store level loss prevention issues
- Delegated tasks and sets expectations to team leaders in order to deliver a brand shopping experience for our guests, coached and delivered team reviews
- Safety & Donation Captain for the store ensuring that the team is working safe and the guests have a safe shopping experience.
Education
MM-Masters of Management -
Walsh University
Troy, MI09.2015
BBA- Bachelors Business Administration -
Eastern Michigan University
Ypsilanti, MI08.2006
Skills
- Microsoft Word
- Excel and PowerPoint
- Outlook
- Word
- Excel
- Microsoft Teams
- Lead management
- Salesforce & Rapid Response
Timeline
Owner, PMU Artist
Alluring Beauty LLC
01.2023 - Current
Banking Center Manager- VP
Comerica Bank
09.2022 - 04.2023
Multi-Site Branch Manager AVP
Citizens Bank
06.2015 - 06.2022
Sales Manager
Bath & Body Works/White Barn
08.2012 - 06.2015
Executive Team Leader
Target Corporation
06.2006 - 08.2012
MM-Masters of Management -
Walsh University
BBA- Bachelors Business Administration -
Eastern Michigan University
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