Ambrea Massey
Westerville
Summary
Dynamic professional with extensive experience at Sedgwick, excelling in claims administration and conflict resolution. Proven ability to enhance customer satisfaction through empathetic service and effective problem-solving. Skilled in HIPAA compliance and team development, fostering a collaborative environment while mentoring new hires to achieve operational excellence.
Overview
11
11
years of professional experience
Work History
Accommodation Claims Specialists
Sedgwick
11.2019 - Current
- Followed up with customers on unresolved issues.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Leave of Absence Coordinator
Sedgwick
08.2016 - 11.2019
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Collaborated with managers to identify and address employee relations issues.
- Administered employee benefits programs and assisted with open enrollment.
Service Center Representative
Sedgwick
11.2015 - 08.2016
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Call Center Customer Service Representative
Teleperformance USA
11.2014 - 11.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Health Sciences
Grand Canyon University
Phoenix, AZ11-2027
Skills
- Claims administration
- Claims review
- Team development
- Conflict resolution management
- New hire mentoring
- Responsible and adaptable
- HIPAA compliance
Timeline
Accommodation Claims Specialists
Sedgwick
11.2019 - Current
Leave of Absence Coordinator
Sedgwick
08.2016 - 11.2019
Service Center Representative
Sedgwick
11.2015 - 08.2016
Call Center Customer Service Representative
Teleperformance USA
11.2014 - 11.2015
Bachelor of Science - Health Sciences
Grand Canyon University
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