Open To Work
Christina Butler
Fredericksburg,VA
Summary
Detail-oriented Claims Generalist with proven expertise in claims management and customer relationship management. Specializes in claims investigation, negotiation, and settlement processes. Combines analytical skills with a commitment to customer satisfaction and adherence to policy guidelines. Enhanced operational efficiency by streamlining claims procedures.
Overview
20
20
years of professional experience
Work History
Claims Generalist
Progressive Auto Insurance
Stafford, VA
11.2016 - Current
- Explained claim procedures and status updates to clients, enhancing understanding and satisfaction.
- Evaluated claims to determine coverage and policy compliance.
- Resolved disputes by negotiating settlements between parties involved in claims.
- Accurately documented all claim activities in management system, ensuring compliance and facilitating future reference.
- Investigated, evaluated and negotiated settlements of various types of insurance claims.
- Prepared detailed written reports on investigations, findings, recommendations, and settlement offers to support informed decision-making.
Telephone Claims Representative
GEICO, Government Employees Insurance
Fredericksburg, VA
07.2006 - 10.2016
- Assisted clients in understanding their coverage options and claim processes.
- Explained complex claim processes to customers in easy-to-understand language.
- Identified customer needs beyond initial call, offering tailored resources to enhance customer satisfaction.
- Maintained accurate records of customer interactions and claim statuses, ensuring streamlined claims processing.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Compiled reports summarizing claims activity for management review, aiding in strategic decision-making.
Education
Bachelor of Science - Business Administration
Strayer University
Fredericksburg, VA06-2004
Skills
- Claims administration
- Claims management
- Claims assessment
- Property claims
- Settlement agreements
- Investigative techniques
- Report preparation
- Data analysis
- Data verification
- Customer relationship management
- Customer engagement
- Negotiation skills
- Follow-up skills
- Attention to detail
- Detail orientation
- Time management
- Workload prioritization
- Multitasking
- Deadline-driven
- Effective communication
- Verbal communication
- Interpersonal skills
- Interpersonal relations
- Decision-making skills
- Problem solving
- Analytical skills
- Self-motivation
- Team collaboration
- Computer proficiency
- Microsoft office
- Assertiveness
- Records review
- Interview techniques
- Analytical skills
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$65000/yr - $163000/yrTimeline
Claims Generalist
Progressive Auto Insurance
11.2016 - Current
Telephone Claims Representative
GEICO, Government Employees Insurance
07.2006 - 10.2016
Bachelor of Science - Business Administration
Strayer University