SADE ROGERS
Boston,MA
Summary
Professional with a background in insurance claims, public service, and administrative operations. Skilled in claims administration, customer relationship management, records maintenance, and operational coordination within fast-paced environments. Known for strong communication, attention to detail, and the ability to adapt quickly in dynamic, high-volume environments.
Overview
13
13
years of professional experience
Work History
Claims Generalist
Progressive Insurance
11.2023 - Current
- Investigate automobile insurance claims involving vehicle and property damages.
- Communicate with policyholders, claimants, witnesses, repair facilities, and other involved parties to facilitate claim resolution.
- Review documentation, assess damages, and maintain accurate claim files.
- Collaborate with internal teams to provide efficient, customer-focused claim handling and resolution.
- Managed workflow to ensure timely processing of claims and adherence to company standards.
- Evaluated claims to determine coverage and liability based on policy details.
- Delivered consistent results by handling high volumes of insurance claims under strict deadlines.
Dispatcher I
Massachusetts State Police
Boston, MA
03.2022 - 11.2023
- Coordinated emergency responses, ensuring timely dispatch of units to critical incidents.
- Managed radio communications, maintaining clear and accurate information flow between officers and command center.
- Trained new dispatch personnel on systems and procedures, fostering team competency and adherence to standards.
- Managed employee shift schedules, optimizing staffing levels to ensure maximum operational coverage during peak-demand periods.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Emergency Telecommunications Operator
Boston Police Department
Boston, MA
06.2019 - 02.2022
- Managed incoming emergency calls and dispatched appropriate units efficiently.
- Provided accurate information to callers while maintaining composure under pressure.
- Maintained a professional demeanor, managing difficult callers and de-escalating tense situations.
- Utilized CAD systems to track and monitor ongoing incidents in real-time. Police, Fire, EMS.
- Trained and mentored new operators on communication systems, departmental policies, and operational procedures to ensure a successful onboarding experience
Administrative Coordinator
Massachusetts General Hospital
Boston, MA
10.2013 - 12.2019
- Managed patient documentation and high-volume data entry to maintain accuracy, confidentiality, and compliance with healthcare standards.
- Provided administrative and operational support to nurses and physicians in the Neurology Department to facilitate effective healthcare delivery.
- Managed patient documentation and high-volume data entry, ensuring accuracy, confidentiality, and compliance with healthcare standards.
- Coordinated patient admissions and unit workflow to enhance daily operations and ensure quality patient care.
- Ordered, tracked, and maintained inventory of clinical and administrative supplies to support daily unit needs.
- Maintained knowledge of standardized medical billing codes.
Education
High School Diploma -
East Boston High
East Boston, MASkills
- Claims investigation
- Coverage Analysis
- Data accuracy
- Claims Processing
- Office administration
- Calendar management
- Microsoft Office Suite
- Critical Thinking
Timeline
Claims Generalist
Progressive Insurance
11.2023 - Current
Dispatcher I
Massachusetts State Police
03.2022 - 11.2023
Emergency Telecommunications Operator
Boston Police Department
06.2019 - 02.2022
Administrative Coordinator
Massachusetts General Hospital
10.2013 - 12.2019
High School Diploma -
East Boston High