Ambreia Pogue
Chandler
Summary
Dynamic Front End Shift Manager at Fry's Food And Drug with a strong focus on customer service and employee training. Proven ability to enhance operational efficiency and resolve customer inquiries, fostering loyalty. Skilled in cash handling and relationship building, ensuring a positive experience for both staff and customers.
Overview
6
6
years of professional experience
Work History
Front End Shift Manager
Fry's Food And Drug
12.2023 - Current
- Assisted in maintaining operational efficiency by coordinating staff schedules and shift assignments.
- Monitored inventory levels to ensure adequate supply for daily operations.
- Trained new team members on safety protocols and standard operating procedures.
- Provided support during peak hours to enhance customer service experience.
- Resolved customer inquiries promptly to maintain satisfaction and loyalty.
- Participated in team meetings to discuss performance metrics and operational challenges.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Built relationships with customers and managed accounts to drive revenue and profit.
Food Court Cashier
Urban Air Adventure Park
09.2019 - 05.2023
- Assisted customers with menu selections and special requests.
- Resolved customer inquiries and concerns promptly and professionally.
- Contributed to team efforts in maintaining high food safety standards.
- Maintained cleanliness and organization of food service area.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Handled cash and credit transactions accurately, minimizing errors.
Education
Certificate - Phlebotomy
Mesa Phlebotomy Training School
Mesa, AZ02-2024
Crosstown High School
Memphis, TN05-2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Handling customer complaints
- Relationship building
- Training and mentoring
Timeline
Front End Shift Manager
Fry's Food And Drug
12.2023 - Current
Food Court Cashier
Urban Air Adventure Park
09.2019 - 05.2023
Certificate - Phlebotomy
Mesa Phlebotomy Training School
Crosstown High School
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