Ambreia Thomas
Norcross,GA
Summary
Adaptable and detail-oriented Front Desk Receptionist with a strong commitment to providing a premier guest experience. Expert at managing high-volume multi-line phone systems, coordinating complex schedules, and maintaining a polished professional environment. Proven ability to remain calm under pressure while multitasking between administrative duties and face-to-face client interactions.
Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain store organization. Track record of fostering positive shopping experience through teamwork and adaptability.
Overview
5
5
years of professional experience
Work History
Store Associate (Clerk)
RaceTrac
01.2017
- Guest Experience & Sales
- Delivered prompt, friendly service to 200+ guests daily, ensuring a positive "Guest Experience" in a high-volume retail environment.
- Processed transactions accurately using a POS system, including cash, credit, EBT, and mobile payments.
- Boosted store revenue by proactively suggesting promotional items and "add-on" products to guests at checkout.
- Resolved guest inquiries and complaints with urgency, escalating to the Shift Manager only when necessary.
- Store Operations ("Clean, Safe, Fast & Full")
- Maintained the "Clean, Safe, Fast & Full" company standard by ensuring all coffee, food, and beverage stations were stocked and sanitized.
- Executed "Fast" checkout speeds during peak morning and evening rushes to minimize guest wait times.
- Managed inventory by restocking coolers, shelves, and tobacco products according to merchandising displays.
- Performed "Safe" store inspections, including monitoring fuel pumps, cleaning restrooms, and maintaining the parking lot/pump area.
- Compliance & Accountability
- Performed daily cash drawer reconciliations and inventory audits with 100% accuracy.
- Verified legal age for restricted sales, including tobacco, alcohol, and lottery products, adhering to all state and federal regulations.
- Maintained food safety compliance by preparing ready-to-eat items and monitoring temperature logs for the "Swirl World" or deli areas.
Manager's Assistant
IBA SOLUTIONS
Duluth, GA
01.2020 - 02.2025
- Copy and paste these bullet points into your "Experience" section to cover all bases:
- Communication & Reception
- Switchboard Mastery: Managed a 10 -line phone system, efficiently screening and routing an average of [200] calls per day with zero dropped transfers.
- Inquiry Management: Acted as a knowledgeable resource for clients, providing accurate information regarding company services, policies, and directions.
- Digital Correspondence: Managed the general company inbox, prioritizing urgent emails and ensuring all inquiries received a response within 4 business hours.
- Administrative Logistics
- Scheduling Excellence: Facilitated the booking of conference rooms and executive meeting spaces, resolving 100% of scheduling conflicts before they impacted operations.
- Document Processing: Handled sensitive paperwork, including scanning, filing, and data entry, maintaining a 99% accuracy rate in the company database.
- Mail Operations: Oversaw all incoming/outgoing shipments (FedEx, UPS, USPS), ensuring timely delivery to internal departments.
- Facility & Security Management
- Lobby Standards: Maintained a clean, professional, and inviting reception area, ensuring all guest amenities were fully stocked at all times.
- Security Compliance: Enforced building security protocols by verifying visitor IDs, managing sign-in logs, and issuing temporary access badges.
- Vendor Liaison: Coordinated with building maintenance and cleaning crews to ensure the office remained in peak operational condition.
- Assisted customers with product inquiries and transactions, ensuring positive shopping experience.
- Maintained store cleanliness and organization to enhance customer satisfaction and safety standards.
- Operated cash register efficiently, processing sales and handling cash accurately.
- Provided administrative support by preparing documents and reports for management review.
- Streamlined communication between departments to enhance workflow efficiency.
Education
Associate of Science -
University of Phoenix
Tempe, AZ03-2027
Skills
- Hard Skills: POS Systems, Cash Handling, Inventory Management, Food Safety Compliance (HACCP), Merchandising
- Soft Skills: Conflict Resolution, Multitasking, High-Energy Communication, Team Collaboration
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
CDL LICENSE
CDL LICENSE HOLDER SINCE 2022
Timeline
Manager's Assistant
IBA SOLUTIONS
01.2020 - 02.2025
Store Associate (Clerk)
RaceTrac
01.2017
Associate of Science -
University of Phoenix