AMBRESIS MACK
Jackson,Mississippi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Hope Enterprise Corporation
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Pharmacy Technician
Walgreen Pharmacy
12.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Patient Registration Specialist
Trustcare Urgent Care
07.2022 - 08.2023
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information through computer applications such as "Athena and Phreesia"
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Education
Bachelor of Science - Healthcare Administration
Jackson State University
Jackson, MS05.2024
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Communication Clarity
- Financial Budgeting
- Patient Care
- Relationship Building
- Critical Thinking
- Quality Assurance
- Documentation Review
Certification
- Licensed [Pharmacy Technician-#PT-223591) - [2020]
Timeline
Administrative Assistant
Hope Enterprise Corporation
09.2023 - Current
Patient Registration Specialist
Trustcare Urgent Care
07.2022 - 08.2023
Pharmacy Technician
Walgreen Pharmacy
12.2020 - Current
Bachelor of Science - Healthcare Administration
Jackson State University
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