Ambri Hutchins
Summary
Motivated professional skilled in building strong relationships, delivering exceptional customer service, and thriving in dynamic environments. Seeking an opportunity to work directly with customers/clients to meet their needs and offer an excellent service experience. Eager to collaborate with other motivated individuals toward achieving common goals and fostering a positive, efficient work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Expert
Moxie Pest Control
Irving, TX
07.2025 - Current
- Provided exceptional customer service through phone and email communication.
- Resolved customer inquiries quickly and effectively using company systems.
- Assisted in scheduling pest control appointments for clients.
Financial Services Representative
TIAA
Frisco, TX
02.2025 - 06.2025
- Assisted clients thorough phone calls with retirement plans to help meet their needs and provide online customer service.
- Went through multiple in-depth trainings to obtain financial licensing required for position.
Home Study Assessor
Mauney & Associates
Denton, TX
03.2024 - 05.2025
- Assessed homes within the DFW area to ensure fitness of families and environments for foster/adoption placements as ordered by CPS.
- Performed interviews of families/individuals
- Inspected homes
- Ran background/criminal checks
- Wrote and digitally input home study reports for possible placements.
Program Advisor
Blue Haven Ranch
Denton, TX
09.2022 - 02.2024
- Worked with single pregnant mothers of multiple children who were experiencing economic and social/societal difficulties.
- Guided program development to enhance participant engagement and well-being.
- Helped mothers reach their plan of care goals and set up new goals
- Advised mothers on a variety of resources to connect them with employers and set them up with job training.
- Coordinated with other non-profits that would be beneficial/helpful for mothers in the program, and created the Blue Haven resource list for program participants
- Facilitated weekly support groups and assisted in rehabilitation therapy.
Case Manager
North Texas Easter Seals
Denton, TX
04.2022 - 09.2022
- Worked with clients with special needs/disabilities.
- Helped connect families to resources dependent on case criteria.
- Submitted rapid and accurate reports to those in desperate need of services.
- Scheduled interviews with families
- Ensured all client needs were met and conducted reviews of reports to ensure accuracy.
Conservatorship Caseworker
Department of Family and Protective Services
Sanger, TX
08.2020 - 03.2022
- Worked with families to reunite children with parents through the completion of services and goals.
- Worked with foster agencies, CASA, law enforcement, school, and additional service providers in the area of the child's environment.
- Conducted home visits to assess safety and well-being of children.
- Attended and spoke in court hearing to represent the interests of the State of Texas.
Community Health Specialist
Youth Advocacy Program
Denton, Texas
09.2018 - 08.2020
- Assisted children with mental health issues with coping mechanisms and positive skills.
- Developed educational materials to promote healthy lifestyles among youth.
- Provided referrals to specialized services for at-risk populations.
- Facilitated group session for youth struggling with mental health issues to encourage self discovery, healing and growth.
TVC Child Care
The Village Church Flower Mound
Flower Mound, TX
01.2019 - 01.2020
- Taught children the beliefs and values in accordance with TVC curriculum.
- Maintained a safe and engaging environment for children ages infant to 6th grade while parents attended church services.
Education
Master of Social Work - Social Work
Texas Woman's University
Denton, TX 02.2017 - 01/2020
Bachelor of Science - Criminal Justice
University of North Texas
Denton, Texas 02.2015 - 01/2017
Skills
- Excellent at managing time and scheduling
- Skilled in customer service and fostering client relationships
- Writes accurate and punctual reports and emails
- Good public speaking skills
- Good problem-solving skills
- Knowledgeable in Excel, Word, other Microsoft programs, and Google programs
Certification
- SIE
- Series 63
Timeline
Customer Care Expert
Moxie Pest Control
07.2025 - Current
Financial Services Representative
TIAA
02.2025 - 06.2025
Home Study Assessor
Mauney & Associates
03.2024 - 05.2025
Program Advisor
Blue Haven Ranch
09.2022 - 02.2024
Case Manager
North Texas Easter Seals
04.2022 - 09.2022
Conservatorship Caseworker
Department of Family and Protective Services
08.2020 - 03.2022
TVC Child Care
The Village Church Flower Mound
01.2019 - 01.2020
Community Health Specialist
Youth Advocacy Program
09.2018 - 08.2020
Master of Social Work - Social Work
Texas Woman's University
02.2017 - 01/2020
Bachelor of Science - Criminal Justice
University of North Texas
02.2015 - 01/2017