Ambria Pinson
Richardson
Summary
Results-driven Leasing and Marketing Manager known for productivity and efficient task completion. Bring specialized skills in market analysis, digital marketing strategies, and customer relationship management to every project. Excel in communication, focused on satisfying tenants while maintaining high occupancy rates, and strategic planning. Ready to leverage these abilities to achieve company goals and enhance satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Leasing and Marketing Manager
Balfour Beatty
Richardson
07.2025 - Current
- Managed leasing operations for Student Housing.
- Developed marketing strategies to enhance property visibility and attract tenants.
- Coordinated property tours and open houses for prospective residents.
- Analyzed market trends to inform pricing and promotional strategies.
- Collaborated with maintenance teams to ensure property readiness for showings.
- Monitored competitors' activities in order to stay ahead of the competition.
- Created engaging content for online listings and social media platforms.
Customer Experience Manager
Balfour Beatty
Richardson
12.2023 - 07.2025
- Developed customer feedback processes to enhance service quality and satisfaction.
- Collaborated with project teams to ensure effective communication and customer engagement.
- Trained staff on best practices for managing customer interactions and complaints.
- Resolved complex customer issues by coordinating resources and solutions promptly.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
Resident Experience Manager
Balfour Beatty
Richardson
09.2021 - 12.2023
- Enhanced resident experience through meticulous event planning and execution
- Optimized resident satisfaction by using data for strategic event planning
- Pioneered innovative community engagement practices to elevate resident experience
Assistant Manager
Sherwin Williams
Murphy
10.2019 - 09.2021
- Delivered superior customer service, driving repeat business
- Enhanced store revenue each quarter by implementing strategic marketing and sales
- Forecasted future needs, resolving inventory discrepancies
- Coached team members, fostering professional growth and accountability
- Created marketing tools to expand client understanding and product reach
- Managed inventory accurately to meet supply needs and minimize discrepancies
Education
Bachelor of Science - Marketing, Graphic Design
Louisiana Tech University
Ruston, LA 09.2012 - 08.2016
Skills
- Marketing Insight Research
- Excellent customer service
- Advance in Photoshop
- Canva
- Budgeting
- Content Development
- Entrata
- Elise AI
- Property management
- Leasing operations
- Data analysis
Certification
SHRM, Not specified
Timeline
Leasing and Marketing Manager
Balfour Beatty
07.2025 - Current
Customer Experience Manager
Balfour Beatty
12.2023 - 07.2025
Resident Experience Manager
Balfour Beatty
09.2021 - 12.2023
Assistant Manager
Sherwin Williams
10.2019 - 09.2021
Bachelor of Science - Marketing, Graphic Design
Louisiana Tech University
09.2012 - 08.2016