Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ambria "Jo" Joubert

Escondido

Summary

Versatile leader with a deep understanding of process optimization and team management. Skilled in improving workflows, establishing rapport, and developing high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on collaboration and achieving measurable results. Proficient in inventory control, process improvement, and staff training.

Overview

10
10
years of professional experience

Work History

Retail Merchandise Operations Supervisor

Harrah's Southern California Casino and Resort
04.2022 - Current
  • Spearheaded a new role to address and resolve recurring operational complications, significantly improving the inventory control process.
  • Achieved cost savings through diligent budget management and negotiation with vendors on pricing to drive down operational expenses
  • Streamlined daily operations by implementing efficient workflow processes and resource allocation strategies.
  • Supervised team performance with regularly conducted performance evaluations, identifying areas for improvement and setting development goals accordingly.
  • Trained and mentored staff on best practices for productivity, product knowledge, and visual standards.
  • Participated in leadership growth programs as a mentor for the development of entry-level leaders.
  • Pioneered incentive recognition programs with goal-oriented and attainable goals for teammates.
  • Maintained open lines of communication with upper management peers to provide regular updates on operational progress, long-term strategic planning, and challenges faced by the team.
  • Collaborated with cross-functional departments in large-scale projects for promotions, filming, and property marketing.
  • Responsible for designing visual retail displays in addition to procuring merchandise across three stores according to fashion, gifting, and pop trends.
  • Regularly lead a team during inventory transitions to maximize merchandise, increase guest interaction, and foot traffic.

Visual Merchandise Coordinator

Harrah's Southern California Casino and Resort
02.2021 - 04.2022
  • Revamped merchandise displays in three different stores within the casino.
  • Planned, purchased, and executed original and comprehensive window displays 20+ times a year.
  • Hosted successful VIP events to sell larger quantities of luxury merchandise.
  • Collaborated with management regularly to strategize the best ways to increase and accent sales.
  • Coached employees on merchandising skills and product promotion.
  • Facilitated sell-off of obsolete and overstock inventory through attractive displays and markdown strategies.
  • Participated in social media marketing events.
  • Partnered with leadership to coordinate delivery and merchandising schedules.
  • Organized and tracked departmental receipt flow for new and reordered merchandise.
  • Traveled to markets, hosted vendors, and acted as a buyer during merchandise selection.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Coordinated merchandise flow between departments such as warehouse receiving and finance cycle counts to optimize inventory management.
  • Analyzed sales data to forecast trends and adjust product placements accordingly.

Retail Associate

Harrah's Southern California Casino and Resort
07.2020 - 01.2021
  • Processed and replenished merchandise and ensured stock availability on one of three assigned floors.
  • Provided exceptional customer service, resolving inquiries and enhancing guest experiences.
  • Experience in boutique, poolside necessities, and convenience-style shops.
  • Managed, verified, and reconciled daily cash register sales.
  • Performed administrative functions, at times, including tracking, ordering, and ensuring store security.
  • Participated in processing and receiving new shipments and maintaining the back stock area.
  • Received extensive training on merchandising, guest services, and inventory management.
  • Maintained a clean and orderly sales floor.
  • Worked with loss prevention in monitoring customer behavior.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

Signal Support Specialist

US Army Reserves
10.2015 - 10.2022
  • Operated and maintained communication systems and terminal devices to ensure reliable signal support for military operations.
  • Coordinated installation and troubleshooting of tactical communication systems during training exercises and deployment.
  • Experience in the unique mechanics of transportation and psychological operations companies.
  • Led teams in executing field communications, ensuring seamless connectivity across various mission profiles.
  • Developed and implemented training programs for personnel on signal operations and equipment usage.
  • Cross-trained with supply sergeants and supply-related systems to manage logistics in stock like stationery, uniform procurement, and technical equipment.

Certified Massage Therapist

Rehab United Sports Medicine and Physical Therapy
01.2020 - 01.2021
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue and therapeutic modalities, and used physical treatment aids as needed.
  • Advised athletes on areas of concern causing pain or predisposing to injury, instructing on warm-up and stretching techniques to relieve dysfunction and prevent injury.
  • Consulted with clients regarding health history, expectations, services, and procedures for safety.
  • Assisted physical therapists and healthcare professionals in the assessment of range of motion, muscle strength, and patient limitations.
  • Collaborated with physical therapists to propose comprehensive client therapy plans.
  • Provided clients with guidance and information about techniques for postural improvement and exercises that aid muscles in relaxing, stretching, strengthening, and rehabilitation
  • Proficient in MindBody scheduling and SOAP notes.
  • Maintained client treatment records and designed long-term care programs for return customers.

Licensed Massage Therapist

Massage Envy
02.2019 - 11.2019
  • Assessed range of motion, muscle strength, and limitations to design future client therapy plans.
  • Administered therapy treatments using hands or physical treatment aids for medical conditions, injuries, and wellness maintenance.
  • Informed clients about monthly membership options and promoted add-on services.
  • Provided clients with guidance and information about techniques for postural improvement and exercises that aid muscles in relaxing, stretching, strengthening, and rehabilitation.
  • Proficient in iPad usage and SOAP notes to maintain accurate records of client progress.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Consulted with clients regarding health history, expectations, services, and procedures for safety.
  • Performed massages using hot stone, Swedish, deep tissue, sports, and pregnancy methodologies.
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing a variety of stroke lengths, rhythms, and intensities to optimize relaxation.
  • Used essential oils to add aromatherapy elements to massage sessions, maximizing stress relief and relaxation.
  • Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.

Front Desk Associate

Massage Envy
09.2017 - 02.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
  • Coordinated appointment scheduling using proprietary software, optimizing therapist availability with client preferences to address operational needs.
  • Answered and made daily customer service calls to promote return visits.
  • Created Millennium System Accounts and maintained physical records for clients.
  • Settled discrepancies regarding client accounts or scheduling.
  • Advertised and promoted membership sales and services.
  • Sold retail products and gift certificates.
  • Maintained a friendly and clean lobby.
  • Key holder responsible for opening and closing down the clinic.

Front Desk Associate

Massage Envy
03.2017 - 08.2017
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
  • Coordinated appointment scheduling using proprietary software, optimizing therapist availability with client preferences to address operational needs.
  • Answered and made daily customer service calls to promote return visits.
  • Created Millennium System Accounts and maintained physical records for clients.
  • Settled discrepancies regarding client accounts or scheduling.
  • Advertised and promoted membership sales and services.
  • Sold retail products and gift certificates.
  • Maintained a friendly and clean lobby.
  • Key holder responsible for opening and closing down the clinic.

Customer Service Representative

Whataburger
09.2015 - 05.2016
  • Used register and headset to handle monetary transactions with customers
  • Managed high-volume order processing while maintaining accuracy and efficiency in a fast-paced environment.
  • Operated sensitive kitchen equipment in accordance with established safety protocols.
  • Advertised new items on the menu and promoted additions to increase totals in check averages.
  • Resolved conflicts between customers and their purchases.
  • Prepared food accurately with requested changes for customer satisfaction.
  • Circulated kitchen area to receive work assignments and identify supporting tasks.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized lobby, dining ware, and kitchen equipment according to health code standards.

Education

Diploma - Massage Therapy

Miller-Motte Technical College
Fayetteville, NC
10.2018

No Degree - Business Management

University of Phoenix
Tempe, AZ
09-2027

Skills

  • Interpersonal Communication and Customer Relations
  • Project Management, Planning, and Development
  • Staff Management, Coaching, and Mentoring
  • Creative Merchandising and Organization
  • Sales, Marketing, and Promotion
  • Budget and Safety Compliance

Interests

  • Passionate about balancing physical health with mental and emotional wellness to nurture personal growth
  • Experimenting with different creative mediums, like drawing, painting, and sculpting More recently, I have begun to explore graphic design
  • Participate in D&D session planning and greatly enjoy world-building aspects
  • Cooking, baking, and reading are regular interests of mine as well

Timeline

Retail Merchandise Operations Supervisor

Harrah's Southern California Casino and Resort
04.2022 - Current

Visual Merchandise Coordinator

Harrah's Southern California Casino and Resort
02.2021 - 04.2022

Retail Associate

Harrah's Southern California Casino and Resort
07.2020 - 01.2021

Certified Massage Therapist

Rehab United Sports Medicine and Physical Therapy
01.2020 - 01.2021

Licensed Massage Therapist

Massage Envy
02.2019 - 11.2019

Front Desk Associate

Massage Envy
09.2017 - 02.2018

Front Desk Associate

Massage Envy
03.2017 - 08.2017

Signal Support Specialist

US Army Reserves
10.2015 - 10.2022

Customer Service Representative

Whataburger
09.2015 - 05.2016

Diploma - Massage Therapy

Miller-Motte Technical College

No Degree - Business Management

University of Phoenix

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Ambria "Jo" Joubert