Ambrosha Coleman
Concord,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Guest Host
Charlotte Hornets
Charlotte, NC
01.2024 - Current
- Guarantee guests have a positive experience while they attend entertainment and sporting events at the Spectrum Center! Greet & direct all guests to their assigned seating location
- Identify and resolve issues in a timely manner.
Bartender/Mixologist
Pretty Toasted
Grand Rapids, MI
10.2021
- A mobile bartending service that provides clients with the luxury of their own certified bartender for private events
- Strong client retention.
Bartender
Buffalo Wild Wings
Grand Rapids, MI
07.2019 - 05.2021
- Ensure patrons have an excellent experience by engaging with the guest, describing food/alcoholic beverages, taking orders and delivering food in an efficient manner
- Preparing drinks while maintaining a clean and sanitary bar area.
Server
76th Truck Stop Diner
Grand Rapids, MI
11.2017 - 06.2019
- Provided patrons have an enjoyable experience by taking orders, serving food, and resolving any hospitality needs
- Providing hospitality needs.
Education
Associates - Marketing
Central Piedmont Community College
true05.2026
High School Diploma -
Ottawa Hills High School
Grand Rapids, MI06-2014
Skills
- Team Collaboration
- Strong interpersonal skills
- Customer Service
- Detail Oriented
- POS Software
Community Service
- Omega Scouts Troop 258 and 8258 - Volunteer & Chaperone
- OMEGA PSI PHI - Volunteer
- Big Brothers Big Sisters Program - Mentor
References
References available upon request.
Timeline
Guest Host
Charlotte Hornets
01.2024 - Current
Bartender/Mixologist
Pretty Toasted
10.2021
Bartender
Buffalo Wild Wings
07.2019 - 05.2021
Server
76th Truck Stop Diner
11.2017 - 06.2019
Associates - Marketing
Central Piedmont Community College
High School Diploma -
Ottawa Hills High School
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