G'Lonte Smith
La Plata,MD
Summary
Proactive Host/Guest Greeter with extensive experience managing large parties and unexpected events during peak hours. Skilled in guest relations, reservation management, and maintaining an organized and welcoming atmosphere. Adept at enhancing customer satisfaction and supporting team efficiency in high-pressure environments. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
1
1
year of professional experience
Work History
Host/Guest Greeter
Outback Steakhouse
01.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High School Diploma -
La Plata High School
La Plata, MD05.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail Oriented
- Professional Appearance
- POS Software
- Server Support
- Telephone reception
- Guest Relations
- Table Assignment Coordination
- Seating arrangements
- Group reservations management
- Interactive communication skills
- Food safety understanding
Timeline
Host/Guest Greeter
Outback Steakhouse
01.2024 - Current
High School Diploma -
La Plata High School
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