Ambrosha Kelly-Roberts
Amarillo,TX
Summary
Dynamic professional with extensive experience at Walmart, excelling in inventory management and employee training. Proven track record in enhancing operational efficiency and driving sales strategies, leading teams to exceed performance targets. Strong analytical skills complemented by effective communication foster collaboration and success in fast-paced environments.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Walmart
Amarillo, TX
10.2024 - 03.2025
- Organized weekly meetings with department heads to review progress on key objectives.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Trained new employees on store policies, procedures and customer service standards.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Analyzed market trends to identify opportunities for product expansion or improvement.
HR Manager
Walmart
Amarillo, TX
01.2022 - 10.2024
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Scheduled random drug testing for employees to diminish regularity risks.
- Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
- Communicated with supervisors to plan and review employee evaluations.
- Organized employee directories and updated individual contact information.
- Aligned HR policies with federal and local regulations.
- Directed HR programs, policies and processes to improve operational efficiency.
- Managed time effectively while multitasking multiple tasks simultaneously.
- Demonstrated excellent multitasking abilities while performing various duties simultaneously.
- Managed time efficiently by multitasking between various tasks throughout the day.
Dispatcher Coordinator
Issa trucking company
Amarillo, TX
01.2020 - 09.2022
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Analyzed customer feedback data to identify trends in customer satisfaction levels.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Warehouse Manager
Walmart
Amarillo, TX
02.2020 - 01.2022
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Prepared inventory for shipment by attaching tags and labels.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Team Lead Manager
Walmart
Amarillo, TX
12.2018 - 01.2020
- Motivated team members through recognition programs and performance-based incentives.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored team performance against targets, taking corrective action where necessary.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Maintained positive working relationship with fellow staff and management.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Cashier
Walmart
Amarillo, TX
08.2018 - 12.2018
- Processed sales transactions to prevent long customer wait times.
- Greeted customers and answered any questions they had about the store's products and services.
- Welcomed customers, offering assistance to help find store items.
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new team members in cash register operation, stock procedures, and customer services.
McDonald’s Line Cook & Cashier
McDonald’s
Amarillo, Texas
01.2015 - 03.2017
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Processed sales transactions to prevent long customer wait times.
- Greeted customers and answered any questions they had about the store's products and services.
- Scanned items and checked pricing on cash register for accuracy.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Palo Duro High School
Amarillo, Texas05-2018
Some College (No Degree) -
Amarillo College
Amarillo, TexasSkills
- Inventory management
- Financial analysis
- Employee training
- Vendor negotiation
- Customer service
- Team building
- Performance evaluation
- Sales strategies
- Regulatory compliance
- Time management
- Call center management
- Conflict resolution
- Operational efficiency
- Performance management
- Project management
- Organizational skills
- Training & Development
- PPE use
- Google drive
- Public speaking
- Written communication
- Analytical and critical thinking
- Recordkeeping
- Teamwork and collaboration
- Self-Directed
Languages
English
Full Professional
Timeline
Assistant Store Manager
Walmart
10.2024 - 03.2025
HR Manager
Walmart
01.2022 - 10.2024
Warehouse Manager
Walmart
02.2020 - 01.2022
Dispatcher Coordinator
Issa trucking company
01.2020 - 09.2022
Team Lead Manager
Walmart
12.2018 - 01.2020
Cashier
Walmart
08.2018 - 12.2018
McDonald’s Line Cook & Cashier
McDonald’s
01.2015 - 03.2017
High School Diploma -
Palo Duro High School
Some College (No Degree) -
Amarillo College