Ambrosia Castillo
Dayton,OH
Summary
Results-driven Collections Agent recognized for strong attention to detail and performance monitoring. Expertise in resolving complex payment issues and implementing process improvements to enhance efficiency in collections efforts. Detail-oriented collections professional skilled in negotiating repayment plans and managing customer accounts. Known for effective communication and problem resolution, contributing to reduced delinquencies and improved collection processes.
Overview
9
9
years of professional experience
Work History
Collections Agent
Synchrony Financial, GE Capital
Dayton, OH
05.2017 - Current
- Managed customer accounts to ensure timely payments and minimize delinquencies.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Communicated with clients to effectively address payment issues and inquiries.
- Utilized collection software to track accounts and maintain accurate records.
- Educated clients on repayment options and financial products offered by the company.
- Resolved complex collection issues to facilitate timely payments.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Updated account status records and collection efforts.
- Resolved balance errors using accounting software.
- Researched customer accounts for any discrepancies or outstanding payments.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Maintained accurate records of collection activities in database system.
Education
High School Diploma -
Patterson Career Center
Dayton06-1998
Skills
- Strong negotiation skills
- Strong attention to detail
- Outbound calling
- Problem resolution
- Performance monitoring
- Strong average handle time
- Excellent call quality
- Proficient with FD/Vision
- Proficient with Workstation/ANDI
- Selected for Vision Station project
- Effective communication
Accomplishments
Member of LGTBQ+Network
Timeline
Collections Agent
Synchrony Financial, GE Capital
05.2017 - Current
High School Diploma -
Patterson Career Center