Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ambrosia Hicks

Metropolis,IL

Summary

Detail-oriented professional with experience in casino surveillance, pharmacy support, and table game operations. Skilled in cash handling, time management, and customer service, with a strong focus on safety, accuracy, and fast response to concerns. Proven ability to support smooth daily operations in fast-paced settings.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Surveillance Officer

Harrah's Casino
Metropolis, Illinois
01.2023 - Current
  • Monitored gaming floor for compliance with gaming regulations and operating procedures.
  • Utilized expertise in cheating techniques and advantage play methods to identify and report suspicious activity.
  • Analyzed video footage to resolve disputes, detect theft, and address policy concerns.
  • Collaborated with security personnel to ensure rapid and effective incident response.
  • Used radio and communication systems to share information promptly and accurately.
  • Completed daily logs and generated reports covering surveillance activity and findings.

Pharmacy Technician

Walgreen's Pharmacy
Metropolis, Illinois
01.2021 - 01.2023
  • Prepared and packaged medications accurately for pharmacist review, ensuring compliance with safety standards.
  • Verified patient details and prescription data to ensure accuracy and adherence to regulatory requirements.
  • Administered flu shots and other vaccines according to pharmacy regulations.
  • Supported customers with pickups, refills, and pharmacy questions.
  • Resolved customer concerns promptly, enhancing satisfaction while maintaining professional service.

Dealer

Harrah's Casino
Metropolis, Illinois
07.2016 - 07.2020
  • Conducted card games efficiently, maintaining smooth gameplay and accurate payouts to enhance player satisfaction.
  • Facilitated table games in accordance with Harrah's Casino gaming procedures and house rules, ensuring compliance and a secure gaming environment.
  • Engaged patrons with friendly interactions, contributing to an enjoyable gaming atmosphere.
  • Maintained professional guest service during fast-paced table play.

Education

Bachelor of Science - Criminal Justice/Social Work

Murray State University
Murray, KY
05-2005

Skills

  • Surveillance techniques
  • Attention to detail
  • Effective communication
  • Time management
  • Vaccine administration
  • Medication dispensing
  • Customer service
  • Cash handling

Certification

  • Certified Pharmacy Technician exp. July 2028

Timeline

Surveillance Officer

Harrah's Casino
01.2023 - Current

Pharmacy Technician

Walgreen's Pharmacy
01.2021 - 01.2023

Dealer

Harrah's Casino
07.2016 - 07.2020

Bachelor of Science - Criminal Justice/Social Work

Murray State University
Ambrosia Hicks