Ambrosia Russell
Baker City,OR
Summary
As a dedicated professional, I uphold confidentiality and equity as fundamental principles in all interactions. Rooted in empathy and compassion, I strive to understand human needs and to be of service to our community. I am adaptable and dedicated. I believe these qualities position me as an excellent candidate .
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Advocate
MayDay Inc.
10.2021 - 02.2024
- provided crisis counseling and intervention services to clients in emergencies.
- Developed partnerships with other community organizations to expand available resources for domestic violence victims.
- Worked closely with medical professionals and Law Enforcement to address any legal and physical health needs of domestic violence victims promptly.
- Advocated on behalf of clients during SART multi-disciplinary team meetings, ensuring that all relevant agencies were informed about their needs and concerns.
- Developed individualized safety plans for clients and set realistic goals to promote positive change.
- Documented client progress and activities according to agency policies and procedures.
- Assisted clients in obtaining protective orders, facilitating their access to crucial legal protections against abusers.
- Participated in professional development and training opportunities to enhance clinical skills.
- Increased community awareness by organizing outreach events and prevention presentations at local schools
- Planned peer support groups to help clients connect with others.
- Spearheaded fundraising efforts to secure necessary funding for program operations and additional resources for clients.
Circulation Assistant
Baker County Library
03.2016 - 09.2017
- Facilitated smooth communication between patrons and staff by answering phone calls, emails, and in-person inquiries professionally and efficiently.
- Process incoming and outgoing media
- Document customer information in library database.
- Develop and implement circulation policies, enhancing overall service quality.
- Processed receipt of new books, audiovisual, and computer software inventory.
- Assisted staff with special projects and library event preparation.
- Organized and executed Summer Reading Program Activities
File Clerk
Gentry Auto
03.2015 - 05.2015
- Process customers' work orders and schedule appointments as needed for Shop Mechanics
- online parts location using a cataloging system
- Organize and transfer all hard-copy customer files from previous years
- Consolidate duplicate customer files
- Improved file organization by implementing an efficient categorization and labeling system.
- Processed payments, issued receipts, and updated invoices to assist with financial recordkeeping.
- Assisted with data entry and administrative support tasks to help meet team goals.
Cashier, Gas Attendant
Oak St. Exxon Shell
01.2012 - 06.2012
- Sold alcohol and tobacco using OLCC guidelines
- Used POS system to enter orders, process payments, and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Stocked, tagged, and displayed merchandise as required. Greet every customer, wash every window, and a treat for every pet. This developed a rapport with regular customers, offering excellent service that in return fostered customer loyalty.
Call Center, Internet Sales Department Lead
Beaverton Toyota - Scion
10.2008 - 05.2011
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Collaborated with staff members to enhance customer service experience
- Maintained detailed records of customer interactions, routine warranty maintenance & recall issues
- Send sales calls to Salesfloor or salesperson on rotation
- Promoted to Internet Sales Dept Lead
- Consistently met or exceeded monthly sales targets
- Take incoming customer requests for vehicle pricing and option packages, prepare sales quotes, respond in a timely manner
- Set appointments to get customers in to see available vehicles and test drive
- Do locates on special requests and meet customer satisfaction reviews
- Prepare paperwork for sales and finance department including access to CUDL and DMV online platforms
- Alert customers to upcoming sales events and promotions
- made strategic decisions regarding future targets, scheduled vendor accessories, prepared vendor invoices, and processed payments
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Utilized CRM software to manage leads effectively.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and executed successful email marketing strategies to drive customer engagement and conversion rates.
- Attended monthly sales meetings and quarterly sales trainings.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Union County Education Service District
Island City Or 978142000
Skills
- Case Management
- Needs Assessments
- Referral Coordination
- Client Confidentiality
- Trauma Informed Care
- Victim Advocacy, Legal Advocacy
- Public Speaking, Group Facilitation
- Data management Software
Miscellaneous
Completed at least 40 hours of training for Certification in advocacy for victims of Domestic Violence, Sexual Assault, Stalking, and Human Trafficking.
SART Member (sexual assault response team)
Crisis Scene Responder, 24-7 Crisis Hotline Coverage
School
Union Baker ESD
Certification
- Certified Domestic Violence Advocate
- Mayday Inc. - October 2021- February 2024
Timeline
Lead Advocate
MayDay Inc.
10.2021 - 02.2024
Circulation Assistant
Baker County Library
03.2016 - 09.2017
File Clerk
Gentry Auto
03.2015 - 05.2015
Cashier, Gas Attendant
Oak St. Exxon Shell
01.2012 - 06.2012
Call Center, Internet Sales Department Lead
Beaverton Toyota - Scion
10.2008 - 05.2011
High School Diploma -
Union County Education Service District