AMBROSIA VICK
Springfield Gardens,NY
Summary
Results-driven Customer Service and Business Manager with a proven track record of elevating customer satisfaction and driving business growth. Leveraging over 10 years of experience in leading high-performing teams and implementing strategic initiatives to deliver exceptional customer experiences. Adept at developing and executing business strategies that optimize operational efficiency, enhance revenue generation, and foster long-term client relationships. Possesses strong communication, problem-solving, and leadership skills to effectively navigate challenges and achieve organizational objectives.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Operations Manager
Lynne’s Riding Center
Forest Hills
08.2024 - Current
- Lead financial operations including forecasting, budgeting, reporting, and operational planning to support executive decision-making
- Recruit, interview, hire, onboard, and train staff, managing workforce development and performance standards across the organization
- Execute day-to-day business operations, ensuring efficient service delivery, resource allocation, and operational excellence
- Negotiate and manage vendor contracts, procurement processes, and supplier relationships to optimize cost control and service delivery
- Design and implement operational systems, workflow automation, and process improvements to increase efficiency and reduce administrative burden
- Streamline operations and prioritized tasks, allowing senior staff to increase revenue by 30%
Restaurant Manager
Blu Seafood Restaurant & Bar, Queens Ny
Queens, NY
11.2021 - Current
- Direct and supervise front-of-house and back-of-house operations, ensuring smooth service and customer satisfaction.
- Hire, train, and schedule staff, providing ongoing guidance to maintain a high standard of service.
- Monitor inventory levels, place orders, and manage vendor relationships to ensure optimal stock availability.
- Oversee financial transactions, including handling cash, reconciling registers, and preparing reports for management.
- Implement and enforce health and safety protocols to uphold a clean and compliant environment.
- Collaborate with chefs and bartenders to create seasonal menus and promotional offerings.
- Respond to customer feedback and address inquiries, resolving any issues promptly and professionally.
Legal Assistant
Leonard Technology Inc., New York, NY
New York, NY
01.2017 - 06.2021
- Provided comprehensive support to the legal team by conducting legal research, analyzing case law, and summarizing findings, contributing to informed decision-making and effective case strategy.
- Prepared and drafted legal documents, contracts, and correspondence, ensuring accuracy, compliance with legal standards, and timely submission to courts and relevant parties.
- Managed a complex calendar system, scheduling appointments, court dates, and deadlines for multiple attorneys, optimizing time management and ensuring smooth case progression.
- Facilitated seamless communication between attorneys, clients, and external stakeholders, demonstrating strong interpersonal skills and ensuring timely exchange of critical information.
- Assisted in the organization and maintenance of case files, electronic databases, and documentation, enhancing accessibility and retrieval of essential legal records.
Administrative Assistant
A Banyan Residence, Venice, FL
Venice, FL
01.2014 - 12.2016
- Provided high-level administrative support to executives and senior management, managed calendars, scheduled appointments, and coordinated meetings.
- Prepared correspondence, reports, presentations, and other documents with accuracy and attention to detail. Organized and maintained files, records, and confidential information to ensure easy access and data integrity.
- Arranged travel logistics, including transportation, accommodation, and itinerary planning.
- Screened and directed phone calls, inquiries, and correspondence to appropriate parties. Coordinated and oversaw administrative projects, ensuring timely completion and adherence to budget.
- Trained and mentored junior administrative staff members to enhance their skills and productivity.
- Assisted in organizing departmental events and meetings, handling logistics, and preparing materials.
- Managed office supplies inventory and placed orders to ensure uninterrupted operations.
- Handled expense reporting, reimbursement requests, and invoice processing.
Education
Associate degree - Accounting
LaGuardia Community College (CUNY)
New York, NY01-2019
Skills
- Administrative Support
- Business Management
- Project Management
- Legal Research
- Coaching and Training
- Customer Satisfaction
- Technical Documentation
- Quality Control
- Leadership
- Inventory Management
Certification
Paralegal: York College (2015)
Timeline
Operations Manager
Lynne’s Riding Center
08.2024 - Current
Restaurant Manager
Blu Seafood Restaurant & Bar, Queens Ny
11.2021 - Current
Legal Assistant
Leonard Technology Inc., New York, NY
01.2017 - 06.2021
Administrative Assistant
A Banyan Residence, Venice, FL
01.2014 - 12.2016
Associate degree - Accounting
LaGuardia Community College (CUNY)