Yazmine Ambrosio
Fort Washington
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
10
10
years of professional experience
Work History
Operations Manager
LA Fitness
Alexandria
10.2023 - 05.2026
- Perform risk analysis to identify potential problems.
- Prioritize gym cleanliness and customer satisfaction.
- Motivate team members and enhance communication across all boards.
Supervisor/Customer Service
Edible Arrangements
Springfield
05.2016 - 10.2023
- Drive sales by using various platforms (i.e. social media, word-of-mouth) to promote products and promotions.
- Increased average store sells by 7% over the past 3 years.
- Initiated team lead meetings bi-monthly to improve team building and discuss up-coming promotions.
Administration/Coaching Assistant Internship
Mentoring Through Athletics
Washington
08.2021 - 02.2022
- Developed athletic budget and strategic plans for inventory purchases.
- Strategized with departmental leadership to prioritize
budgeting needs for athletic teams.
- Organized bi-monthly events marketing athletic
achievements that increased team donations by 7%.
Cashier/Customer Service
Vim And Victor
Springfield
01.2018 - 03.2019
- Carried out all transactions on cash register, including cash, checks, card payments, and refunds or exchanges.
- Successfully handled customer complaints by resolving issues and offering discounts when appropriate, with manager's approval.
- Implemented new customer service strategies, increasing customer satisfaction by 5% in 4 months.
Education
Bachelor's degree - Sports Management/Business Administration
Towson University
Towson, MDSkills
- Strategic Planning
- Customer Service
- Zoom
- Administrative support
- Management
- Budgeting
- Business development
- Sales
- Administrative experience
- Executive
- Health club & gym management
- Time management
- Microsoft Excel
- Fitness sales
Timeline
Operations Manager
LA Fitness
10.2023 - 05.2026
Administration/Coaching Assistant Internship
Mentoring Through Athletics
08.2021 - 02.2022
Cashier/Customer Service
Vim And Victor
01.2018 - 03.2019
Supervisor/Customer Service
Edible Arrangements
05.2016 - 10.2023
Bachelor's degree - Sports Management/Business Administration
Towson University