Ambrossia Johnson
Clementon
Summary
Service-oriented worker with a strong background in the hospitality and food industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
3
3
years of professional experience
Work History
F&B Support
Stevens Pass Resort
12.2024 - Current
- - Managed transactions with customers
- - Issued receipts, refunds, change, or tickets
- - Cross-sold products and introduced new ones
- - Resolved customer complaints and provided relevant information
- - Stocked front-of-house products and cleaned dining areas
Intermediate Line Cook
Grand Teton Lodge Company
05.2024 - 10.2024
- - Maintained a clean and safe working environment, adhering to health and safety guidelines
- - Set up and prepared cooking supplies and workstations to maximize productivity
- - Adapted quickly to new recipes and techniques, demonstrating versatility
Front Desk Agent/Employee Housing Attendant
Holland America Princess
05.2023 - 09.2023
- - Managed customer complaints and rectified issues to complete satisfaction
- - Provided administrative support to coworkers during high-volume periods
- - Coordinated employee events, activities, and leisure trips
Housekeeping Inspector
Xanterra Travel Collection
06.2022 - 09.2022
- - Inspected work performance to ensure it met company standards
- - Assisted with cleaning suites as necessary
- - Reviewed inventory of supplies for daily assignments
Line/Prep Cook
Xanterra Travel Collections
04.2022 - 09.2022
- - Set up workstations prior to opening to minimize prep time
- - Organized and labeled stock to maintain inventory levels
- - Prepared dishes in a fast-paced environment with high customer satisfaction
Education
Bachelor of Science - Biology
Rowan University
Glassboro, NJSkills
- - Complaints Handling
- - Cross-Department Collaboration
- - Problem Solving
- - Verbal and Written Communication
- - Attention to Detail
- - Food Preparation
Timeline
F&B Support
Stevens Pass Resort
12.2024 - Current
Intermediate Line Cook
Grand Teton Lodge Company
05.2024 - 10.2024
Front Desk Agent/Employee Housing Attendant
Holland America Princess
05.2023 - 09.2023
Housekeeping Inspector
Xanterra Travel Collection
06.2022 - 09.2022
Line/Prep Cook
Xanterra Travel Collections
04.2022 - 09.2022
Bachelor of Science - Biology
Rowan University
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