Ambryanna Mathis
Bedford Heights,OH
Summary
Professional in finance with strong background in customer service, invoices, reconciling statements, and maintaining accurate financial records. Known for reliability, adaptability, and fostering team collaboration to achieve organizational goals. Skilled in using accounting software, processing payments, and ensuring compliance with financial policies. Proven ability to meet deadlines and contribute positively to dynamic work environments. I have Exceptional communication skills, with an extensive background in conflict resolution and customer care. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised. Eager to contribute to a dynamic team and support organizational goals
Overview
16
16
years of professional experience
Work History
Accounts Payable Clerk
Penske Automotive
11.2024 - Current
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Customs Broker/Compliance Analyst
United Parcel Services
05.2017 - Current
- Maintained open communication with customers and overseas partners to update all parties on orders
- Submitted documentation to U.S. Customs for import clearance.
- Coordinated with foreign suppliers regarding shipment details and delivery times.
- Followed SOP's with all customer account actions & data management to keep consist service levels
- Produced, reviewed and submitted documentation to customs to facilitate smooth cargo movements
- Applied standard tables & knowledge of law to calculate duty and tariff payments for each shipment
- Communicated all emergencies, delays due to weather & carrier schedule changes
- Established long-term customer relationships through prompt & courteous service
- Gathered, logged and monitored all shipping data
- Recorded numbers of units handled and moved using daily production sheets
- Conducted trainings and mentored staff, consistently improving performance
Lead Bank Teller
Citizens Business Bank
Bedford Heights, OH
08.2022 - 11.2024
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Resolved customer issues or referred them to the appropriate department for resolution.
- Assisted in training new tellers on bank processes and procedures.
- Maintained customer records, including account information and transaction history.
- Provided guidance to other tellers when needed.
- Performed fraud detection duties by recognizing suspicious activity in customer accounts.
- Monitored ATM machines for any malfunctions or discrepancies.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Verified identification of customers before processing transactions or opening new accounts.
Customer Service Manager
Wal-Mart Corporation
01.2012 - 10.2017
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Receptionist/Office Assistant
University of Toledo Office of Admissions
08.2009 - 12.2011
- Helped distribute employee notices and mail around the office
- Screened all visitors and directed them to the correct employee or office
- Assisted with receptionist duties, file organization and research and development
- Directed guests and routed deliveries and courier services
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Verified visitors' identification cards before allowing access to the building.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Associate of Arts - Social Science,Business Administration
University of Toledo
Toledo, OH01.2011
Skills
- Word processing
- Database management
- Accurate and detailed
- Professional and mature
- Articulate and well-spoken
- Independent worker
- Works well under pressure
- Proofreading
- Extensive vocabulary
- Certified Medical Office Assistant
- Long-term business planning and execution
- Computer proficient
- Analytical thinking abilities
- Time management proficiency
- Regulatory Compliance
- 10-Key Touch
- Coin Machine Balancing
- Cash Handling Accuracy
- Accounts payable
- Invoice processing
- Account reconciliation
- Professionalism and ethics
- Year-end reporting
- Expense tracking
References
References available upon request.
Timeline
Accounts Payable Clerk
Penske Automotive
11.2024 - Current
Lead Bank Teller
Citizens Business Bank
08.2022 - 11.2024
Customs Broker/Compliance Analyst
United Parcel Services
05.2017 - Current
Customer Service Manager
Wal-Mart Corporation
01.2012 - 10.2017
Receptionist/Office Assistant
University of Toledo Office of Admissions
08.2009 - 12.2011
Associate of Arts - Social Science,Business Administration
University of Toledo