Ambur Davenport
Owings Mills,MD
Summary
Innovative Training and Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for connecting with customers. Dedicated to continuous improvement of company goals and achieving market-leading results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Buisness Development/ Training Manager
Guaranteed Rate
07.2021 - Current
- Develop yearly marketing plan and training materials for specific campaigns for digital and print marketing reach, resulting in increased company exposure, customer traffic and elevated sales numbers
- Planned and executed over 25 marketing events and collaborated with referral partners to build relationships
- Served as direct contact for office call center and trained new hires on content creation and best practices
Administrative Loan Processor
New Day USA
06.2020 - 07.2021
- Used reporting tools to evaluate and provide updates to leaders
- Analyze credit worthiness, calculate risk and problem solve to resolve unique situations
- Provided outstanding customer service and communicate with various companies to complete projects
Executive Engagement and Training Manager
Target Corporation
01.2018 - 05.2020
- Managed scheduling, payroll, training and daily operations for 40 direct reports and 9- million-dollar yearly processes
- Created and maintained standards for new hires and evaluated training tools to increase effectiveness
- Established service and engagement marketing strategies resulting in exceeding loyalty applicant goal by 15% with a total of over 1,000 new applicants
- Fostered new and positive culture in style department to include better customer engagement skills resulting in a 16.8% sales increase
Marketing Assistant
Big Ten Network
09.2016 - 08.2017
- Designed and constructed interactive presentations of marketing plans for brand awareness and operational efficiency
- Distributed marketing materials through fan interaction for enhancement of game day experience
Education
MBA - Organizational Leadership
University of Arizona Global Campus
Bachelor of Science - Kinesiology
University of Maryland, College Park
College Park, MD12.2017
Skills
- Training and Development
- Customer Service
- Teamwork and Collaboration
Certification
Certified Scrum Master
Project management and organization of teams to collaborate efficiently
Accomplishments
Collegiate Student Athlete
Track and Field Student Athlete
Timeline
Buisness Development/ Training Manager
Guaranteed Rate
07.2021 - Current
Administrative Loan Processor
New Day USA
06.2020 - 07.2021
Executive Engagement and Training Manager
Target Corporation
01.2018 - 05.2020
Marketing Assistant
Big Ten Network
09.2016 - 08.2017
MBA - Organizational Leadership
University of Arizona Global Campus
Bachelor of Science - Kinesiology
University of Maryland, College Park