Dominique Warren

• Directed Training & Development for a B2B Merchant Cash Advance company, developing sales training programs, scripts, rebuttals, and coaching strategies to improve performance and KPI attainment.
• Conducted call monitoring, quality assurance reviews, real-time call coaching, and performance management.
• Led recruiting, interviewing, and onboarding efforts. Developed CRM processes and designed, implemented, and managed AI-powered learning tools to enhance training effectiveness, knowledge retention, and operational efficiency.

• Conducted outbound cold calls to prospective customers and scheduled appointments for cabinet product demonstrations
• Applied sales and objection-handling techniques to engage leads and generate qualified appointments.
• Maintained accurate customer records, activity tracking, and follow-up schedules using Salesforce CRM while working remotely.

• Prepared and fulfilled take-out orders at BJ’s Brewhouse with a focus on accuracy, speed, and customer satisfaction in a fast-paced environment.
• Handled phone and in-person order inquiries while coordinating with kitchen staff to ensure timely and correct order completion.
• Trained new team members on take-out procedures, POS system usage, an

• Handled a high volume of inbound and outbound mortgage inquiries, qualifying borrowers and identifying loan solutions that met their financial needs.
• Achieved top 10% sales performance among loan officers by consistently exceeding loan production goals and maintaining strong conversion rates.
• Trained new team members, providing coaching on mortgage products, sales techniques, compliance requirements, and customer relationship management.

• Advanced from an entry-level team member to Store Manager, demonstrating strong leadership, operational excellence, and a commitment to team development.
• Led the successful opening of a new Krispy Kreme location, overseeing staff training, operational setup, and launch readiness to ensure a smooth store opening.
• Trained and mentored employees across three store openings, supporting recruitment, onboarding, and operational training to build high-performing teams and maintain company standards.