Allen Jackson
Dacula,GA
Summary
Senior Operations Manager with a background of managing oversight of end-to-end organizational development ranging - across public sector and private sector environments. Highly proficient quality standards, compliance, policy and procedure adherence, and audit maintenance. Recognized as a driver of organizational effectiveness throughout career, overseeing a variety of successful programs and initiatives. Career supported by specialized military leadership training.
Overview
6
6
years of professional experience
Work History
Training Development Manager
UNITED STATES ARMY
06.2016 - 08.2017
- Exceptional cross-functional partner, consensus builder, and thorough leader in spearheading inspection activities; reputation for establishing cultures of excellence and inspiring diversified groups
- Possess extensive knowledge in composite risk management, training & development, and process improvement
- Managed 64 people, disseminating Operational Orders received from senior leadership
- Developed tasks based on personnel capabilities and assets
- Oversaw and tracked training requirements for the entire organization of 450 people, coordinating weekly training meetings
- Developed a continuity book that ensured a smooth transition and reduced training time for over 1K students annually
- Facilitated the in and out processing of over 800 graduate level students over a 6-month period that resulted in zero training time lost
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership.
- Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
Operations Manager
UNITED STATES ARMY
06.2011 - 06.2016
- Maintained and oversaw program management across various training processes, policies, and operational improvements
- Trained over 50 personnel with a 100% passing rate in Aviation Operations during their 8 weeks of advanced individual training for job specific duties
- Provided technical and tactical expertise to peers and senior leadership in a 550-person multi-aircraft organization
- Maintained over $550K worth of office and field equipment
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
BBA - Business Administration
Georgia Gwinnett College
Lawrenceville, GA05.2026
Associate of Arts -
Central Texas College
Killeen, TX05.2018
Associate of Applied Science -
Central Texas College
Killeen, TX05.2018
Skills
- Mac / Microsoft Windows (95, 98, XP, Vista), Windows 10
- Microsoft Office (2003, 2007, 2010, 2013, 2016) Access, Word, Excel, PowerPoint, OneNote, Outlook, Project, Publisher, Visio, InfoPath, SharePoint
- Cross Functional Leadership
- Qualitative Assurance
- Data Analytics
- Training and Development
- Composite Risk Management
- Operations Management
- Strategic Planning Forecasting
- Maintenance Management
- Key Performance Indicators
- Coaching and Mentoring
- Classroom Management
- Cross-Functional Team Development
Certifications
- Operations Security
- Equal Opportunity
- Sexual Assault Advocate Certification Program
- Supervisor Development Course
Timeline
Training Development Manager
UNITED STATES ARMY
06.2016 - 08.2017
Operations Manager
UNITED STATES ARMY
06.2011 - 06.2016
BBA - Business Administration
Georgia Gwinnett College
Associate of Arts -
Central Texas College
Associate of Applied Science -
Central Texas College
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