Ambyr Beckham
Phoenix,AZ
Summary
Dynamic professional with extensive experience in customer service and team leadership. Proven track record in relationship management and operational efficiency, consistently driving team performance and enhancing member satisfaction. Skilled in effective communication and problem resolution, committed to improving customer experiences through attentive service and leadership.
Overview
5
5
years of professional experience
Work History
Adjudicator
BC Forward
Indianapolis, Indiana
09.2026 - Current
- Reviewed cases using policy guidelines, eligibility rules, and supporting records.
- Confirmed claimant information across databases, files, and case notes.
- Protected confidentiality while processing sensitive claimant and employer information.
Licensed P&C Professional - Sales and Service
USAA Insurance
Phoenix, Arizona
08.2026 - 08.2026
- Maximized Property & Casualty sales potential by handling member inquiries, identifying cross-selling opportunities, and delivering exceptional service across various communication channels.
- Identified, assessed, and understood member needs, providing complete and accurate advice and solutions for insurance products and services while minimizing transfers, escalations, and call backs.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Cashier
Mano Mgmt. ( McDonald's)
Scottsdale, Arizona
07.2026 - 08.2026
- Processed customer orders using McDonald's POS system at front counter and drive-thru.
- Handled cash, credit, and mobile payments following Mano Mgmt. register procedures.
- Greeted guests and resolved order questions with professional service.
N/A
Easy Chillin
New River, Arizona
06.2026 - 06.2026
- I did not work for this company
Customer Service Representative
Randstad
Atlanta, GA
06.2026 - 06.2026
- I applied for a Customer Service Position but ended up accepting another position and did not go to their location at all.
Customer Service Representative
Maximus
Phoenix, Arizona
11.2025 - 05.2026
- Assisted callers in completing online health insurance applications and navigating program portals, enhancing user experience and support.
- Delivered clear, accurate information about benefits, eligibility, and enrollment deadlines, facilitating informed decision-making for clients.
- Managed inbound phone calls, emails, web chats, and written correspondence regarding health insurance marketplace policies, ensuring timely and accurate responses.
Pizza Specialist
MOD Pizza
Phoenix , AZ
10.2025 - 11.2025
- Prepared made-to-order MOD Pizza pies using fresh dough, sauce, and toppings.
- Greeted guests and supported friendly counter service in busy restaurant shifts.
- Stocked prep areas with ingredients, pans, and packaging for MOD Pizza service.
Sandwich and Salad Artist
Panera Bread
Phoenix , AZ
09.2025 - 10.2025
- Prepared sandwiches and salads following Panera Bread bakery-cafe recipes
- Operated POS system for cashier transactions and order entry
- Restocked ingredients, bread, and packaging throughout Panera Bread shifts
Front Office Supervisor
The Mainstay Hotel
Phoenix, Arizona
03.2024 - 05.2025
- Supervised front desk operations to ensure efficient guest check-ins and check-outs.
- Developed training program for new team members on hotel policies and customer service protocols to ensure consistent service delivery.
- Resolved guest inquiries and issues, contributing to improved overall guest satisfaction.
- Handled customer complaints professionally to uphold service standards.
- Managed staff schedules to maintain adequate coverage during peak hours.
- Monitored front desk activities to identify and resolve issues promptly, maintaining service standards.
- Scheduled staff shifts and assigned duties to optimize workflow.
Cashier
Stingley INC. (McDonalds's)
Scottsdale, AZ
09.2023 - 03.2024
- Processed customer orders using McDonald's POS system at front counter and drive-thru.
- Handled cash, credit, and mobile payments following Mano Mgmt. register procedures.
- Greeted guests and resolved order questions with professional service.
Assistant Front End Manager
Frys Food
Phoenix, Arizona
02.2022 - 03.2023
- Managed daily front end operations, optimizing workflow for improved service delivery.
- Trained new staff on customer service protocols and cash handling procedures.
- Ensured compliance with company policies and safety regulations at front end.
- Collaborated with management to streamline front end processes, enhancing overall operational efficiency.
- Supported team members in achieving operational goals during peak demand periods.
- Monitored employee adherence to safety regulations while performing duties.
- Set performance goals for team members, promoting accountability and improving team effectiveness.
Education
High School Diploma -
Woodbridge Highschool
Irvine, CA06-2006
Skills
- Customer service management
- Sales strategies
- Problem resolution
- Effective communication
- Team leadership
- Team building
- Organization and time management
- Attention to detail
- Calm under pressure
Timeline
Adjudicator
BC Forward
09.2026 - Current
Licensed P&C Professional - Sales and Service
USAA Insurance
08.2026 - 08.2026
Cashier
Mano Mgmt. ( McDonald's)
07.2026 - 08.2026
N/A
Easy Chillin
06.2026 - 06.2026
Customer Service Representative
Randstad
06.2026 - 06.2026
Customer Service Representative
Maximus
11.2025 - 05.2026
Pizza Specialist
MOD Pizza
10.2025 - 11.2025
Sandwich and Salad Artist
Panera Bread
09.2025 - 10.2025
Front Office Supervisor
The Mainstay Hotel
03.2024 - 05.2025
Cashier
Stingley INC. (McDonalds's)
09.2023 - 03.2024
Assistant Front End Manager
Frys Food
02.2022 - 03.2023
High School Diploma -
Woodbridge Highschool