Ameachi Donahue

• Delivered over 200 hours of Expanse training for nurses, physicians, and admin staff across inpatient and ambulatory settings.
• Created department-specific workflows for modules including PCS, Revenue Cycle, and ED Tracker.
• Provided go-live and post-implementation support, achieving 95% user satisfaction.
• Maintained training documentation, updated LMS content, and conducted system refresher courses.
• Worked alongside clinical informatics and IT teams to develop training modules and troubleshoot user issues.
• Participated in super-user development and led weekly feedback sessions to optimize training.
• Transitioned users from legacy MEDITECH system to Expanse environment.
• Supported early user adoption through job aids, tip sheets, and live demos.
• Collected and analyzed help desk trends to update training materials.

• Analyzed clinical workflows to identify areas for improvement and enhance patient care delivery.
• Collaborated with IT teams to implement electronic health record (EHR) systems, ensuring smooth transitions and user training.
• Developed training materials for healthcare staff on new informatics tools and systems, promoting effective usage and compliance.
• Monitored data integrity within clinical databases, resolving discrepancies to maintain accurate patient information.
• Facilitated meetings with clinical staff to gather feedback on informatics initiatives, driving continuous improvement efforts.
• Conducted usability testing of health information systems, providing actionable insights to optimize user experience and efficiency.
• Led cross-functional teams in the evaluation of new technologies, aligning solutions with organizational goals and regulatory requirements.
• Streamlined data reporting processes, enhancing accessibility for clinical decision-making and supporting evidence-based practices.
• Implemented telemedicine solutions that expanded access to care for remote patients while maintaining high-quality standards in service delivery.
• Conducted thorough risk assessments to identify potential vulnerabilities in informatics systems, implementing necessary safeguards to protect sensitive patient data.
• Collaborated with quality improvement teams to track outcome measures, using insights gleaned from data analysis to drive ongoing enhancements in care delivery.

● Support end-users with emergency department/ambulatory Epic workflow.

● As an ATE (At The Elbow Support), showed doctors and nurses on how to document patient encounters within Epic.

● Supported emergency department with registration process, which included but not limited to billing, insurance verification, ID verification, guarantor verification, etc.

● Supported providers in the emergency department with personalization such as creating smart sets, smart phrases, note templates, order sets, etc.

● Show emergency department mental health screeners with their epic documentation such as locating their notes within the crisis report, and how to add chief complaint.

● Supported nurses with triaging patients, how to assign patients to self and end assignments. Also, showed the end users how to manage patient meds in the MAR, how to perform assessments in the flowsheets and manage LDAs.

● Taught end users how to utilize service now within Epic to place tickets for any system incidents.

● Ensured the smooth transition from one EMR to Epic for our end users during go-live.

Responsible for keeping current with system changes and enhancements to ensure a thorough knowledge of the clinicalinformation systems as they relate to both physicians and clinical staff.

● Translate the functionality of Epic system configuration and workflow validations into training environment development and curriculum.

● Assess feedback from training programs and continually modify the curriculum to better meet the needs of the learners.

● Actively participates in customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

● Escalates encountered situations to the responsible area with detailed and accurate information thereby contributing to the efficient operation of the Epic Project and consistent with the philosophy and goals of the organization.

● Shows team ownership, accountability and leadership in situations where formal leadership is not present.

● Work collaboratively with Super Users to maintain and build rapport.

● Identified any process improvement opportunities that would help promote the teams concepts with co-workers while improving revenue cycle functions and the patient experience.