Ameena A. Gray
Dallas
Summary
Looking to fulfill a role in which I can excel in my skills of service. Utilize my craft of multitasking and organization. Willing to learn and add to current set of skills.
Results-driven Auto Sales Representative with a knack for maximizing productivity and efficiently completing tasks. Skilled in customer relationship management, negotiation, and sales strategy development. Excel at communication, problem-solving, and adaptability, using these soft skills to consistently exceed sales targets and foster customer loyalty.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Auto Sales Representative
GEICO, Government Employees Insurance
Richardson
04.2024 - Current
Auto Insurance Agent
GEICO, Government Employees Insurance
Richardson
04.2024 - Current
- Assisted clients in selecting appropriate auto insurance coverage options.
- Evaluated client information to provide tailored insurance quotes and recommendations.
- Processed policy applications and managed renewals efficiently and accurately.
- Negotiated policies and bundle options to upgrade the sale.
- Collaborated with underwriters to assess risk factors for policy approvals.
- Participated in continuing education courses related to auto insurance products.
- Analyzed data from various sources such as credit reports or motor vehicle records when preparing risk assessments for clients.
Ramp
Southwest Airlines
09.2022 - Current
- Load, unload and service aircraft.
- Used jetway stairs to carry bags to bin.
- Operated motorized vehicles such as belt loaders, push back tugs.
- Manually pushed and pulled carts and containers.
- Completed forms and paperwork connect to flights, per procedure.
Collections/Customer Specialist
Genpact/Goldman Sachs
10.2019 - 09.2021
- Received and responded to inbound customer calls/chats;
- Develop/present customer service solutions and/or suggest additional items.
- Attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes.
- Ensured adherence was met to all operations and compliance procedures.
- Assisted in tracking, compiling, and completing reports as assigned.
- Sat in on multiple calibrations for further knowledge of my skill.
Customer Service Rep
Hoya Vision
09.2017 - 10.2019
- Assist customers via telephone/email, resolving issues relating to job orders, information for Rx’s in process, etc.
- Took Rx orders, quoted prices and input excel sheets.
- Address complaints concerning billing and services rendered.
- Archived patient files.
Education
Computer Graphics
DeVry University
09.2010 - 05.2012
Skills
- Microsoft Word
- Excel
- Customer relationship management
- Policy negotiation
- Risk assessment
- Problem solving
- Effective communication
- Negotiation strategies
- Time management
Timeline
Auto Sales Representative
GEICO, Government Employees Insurance
04.2024 - Current
Auto Insurance Agent
GEICO, Government Employees Insurance
04.2024 - Current
Ramp
Southwest Airlines
09.2022 - Current
Collections/Customer Specialist
Genpact/Goldman Sachs
10.2019 - 09.2021
Customer Service Rep
Hoya Vision
09.2017 - 10.2019
Computer Graphics
DeVry University
09.2010 - 05.2012