Ameera Harold
Wyandotte,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Server
Texas Roadhouse
Ann Arbor, MI
04.2023 - Current
- Monitored system performance to ensure optimal operation of servers.
- Developed policies, procedures, and standards for server management and maintenance.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Resolved customer complaints in a timely manner with professionalism.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Developed weekly specials and promotional items to increase sales revenue.
Server
Famous Dave's Bar-B-Que
Novi, MI
01.2022 - 03.2023
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
Education
High School Diploma -
Roosevelt High School
Wyandotte, MI06-2022
Skills
- Incident Management
- Team Training
- Load Balancing
- Database Administration
- Guest Engagement
- Exceptional customer service
- Sales Techniques
- Effective customer upselling
- Relationship Management
- Strong Work Ethic
- Sales expertise
- Positive and professional
Timeline
Server
Texas Roadhouse
04.2023 - Current
Server
Famous Dave's Bar-B-Que
01.2022 - 03.2023
High School Diploma -
Roosevelt High School