Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Sosnoski

Kingston,PA

Summary

Dedicated customer service professional with expertise in crisis management and effective communication. Proven ability to resolve issues efficiently and enhance client satisfaction in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Server

Atrium
Kingston, Pennsylvania
12.2024 - Current
  • Delivered exceptional customer service to enhance guest experiences in fast-paced dining environment.
  • Provided excellent customer service to ensure satisfaction.
  • Greeted customers, answered inquiries, and recommended specials to drive sales and improve customer satisfaction.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Executed financial transactions accurately and efficiently, ensuring compliance with company cash handling procedures.

Personal Banker

FNCB Bank
Pittston, Pennsylvania
01.2022 - 11.2024
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Collaborated with team members to enhance customer service strategies.

911 Dispatcher

Luzerne County 911
Hanover, Pennsylvania
01.2021 - 12.2022
  • Handled emergency phone calls calmly, extracting vital information to facilitate timely and effective response.
  • Assessed caller needs rapidly, supplying vital information to responders.
  • Operated multi-line telephone systems for efficient emergency call handling and dispatching services.
  • Managed incident reports, documenting critical details to ensure accurate response in high-pressure situations.

Education

High School Diploma -

Wyoming Valley West High School
Plymouth, PA
06-2018

Some College (No Degree) - Early Childhood Education

Luzerne County Community College
Nanticoke, PA

Skills

  • Customer service
  • Cash handling
  • Customer relationship management
  • Incident management
  • Incident documentation
  • Data entry
  • Issue resolution
  • Conflict resolution
  • Effective communication
  • Adaptability to change

Timeline

Server

Atrium
12.2024 - Current

Personal Banker

FNCB Bank
01.2022 - 11.2024

911 Dispatcher

Luzerne County 911
01.2021 - 12.2022

High School Diploma -

Wyoming Valley West High School

Some College (No Degree) - Early Childhood Education

Luzerne County Community College
Sierra Sosnoski