Dedicated customer service professional with expertise in crisis management and effective communication. Proven ability to resolve issues efficiently and enhance client satisfaction in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Server
Atrium
Kingston, Pennsylvania
12.2024 - Current
Delivered exceptional customer service to enhance guest experiences in fast-paced dining environment.
Provided excellent customer service to ensure satisfaction.
Greeted customers, answered inquiries, and recommended specials to drive sales and improve customer satisfaction.
Maintained cleanliness and organization of dining area throughout shifts.
Executed financial transactions accurately and efficiently, ensuring compliance with company cash handling procedures.
Personal Banker
FNCB Bank
Pittston, Pennsylvania
01.2022 - 11.2024
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Educated customers on variety of retail products and digital solutions, enhancing customer experience.
Provided customer service to clients, including answering questions and resolving issues.
Collaborated with team members to enhance customer service strategies.
911 Dispatcher
Luzerne County 911
Hanover, Pennsylvania
01.2021 - 12.2022
Handled emergency phone calls calmly, extracting vital information to facilitate timely and effective response.
Assessed caller needs rapidly, supplying vital information to responders.
Operated multi-line telephone systems for efficient emergency call handling and dispatching services.
Managed incident reports, documenting critical details to ensure accurate response in high-pressure situations.
Education
High School Diploma -
Wyoming Valley West High School
Plymouth, PA
06-2018
Some College (No Degree) - Early Childhood Education
Luzerne County Community College
Nanticoke, PA
Skills
Customer service
Cash handling
Customer relationship management
Incident management
Incident documentation
Data entry
Issue resolution
Conflict resolution
Effective communication
Adaptability to change
Timeline
Server
Atrium
12.2024 - Current
Personal Banker
FNCB Bank
01.2022 - 11.2024
911 Dispatcher
Luzerne County 911
01.2021 - 12.2022
High School Diploma -
Wyoming Valley West High School
Some College (No Degree) - Early Childhood Education