Ameera Pervaiz
Richmond,TX
Summary
Successful Sales Manager & Associate with 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to learn and help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Blue Mercury
02.2021 - 08.2023
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Gathered and verified data from customers to promote marketing initiatives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Store Manager
Jewelry And More
07.2018 - 12.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
Sales Representative
A&A Cosmetic
04.2014 - 06.2016
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Business Economics
Houston Community College
Houston, TXSkills
- Call Center Operations
- Natural Resources
- Quality Assurance Controls
- Management
- Hospitality Services
- Operating Telephones
- POS Inventory System Operation
- Staff Training
- Cash Handling
- Information Updates
- Cash Register Operations
- Online Chat
- Internet Technologies
- Customer Buying Habits
- Client Needs Assessment
- Surface Work
- Employee Relationships
- Cultural Awareness
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Arabic
Limited Working
Timeline
Customer Service Representative
Blue Mercury
02.2021 - 08.2023
Store Manager
Jewelry And More
07.2018 - 12.2021
Sales Representative
A&A Cosmetic
04.2014 - 06.2016
Business Economics
Houston Community College