Ameerah Simmons
Atlanta,GA
Summary
Dynamic customer service professional with extensive experience at Delta Airlines and Marriott Hotels. Proven track record in problem resolution and data accuracy, enhancing customer satisfaction. Skilled in training teams and implementing process improvements, demonstrating outstanding communication and operational efficiency. Recognized for effectively managing high-pressure situations and delivering exceptional service. Received several awards and recognition throughout career from leaders , guest , co workers as well as customers.
Overview
20
20
years of professional experience
Work History
Customer Service Agent
Delta Airlines
03.2012 - Current
- Assisted customers with inquiries, providing accurate information on products and services.
- Managed customer accounts, ensuring data accuracy and timely updates.
- Responded to customer complaints, resolving issues promptly to enhance satisfaction.
- Agent In Charge when needed during busy operations
- Train others
- Worked on Core Teams such as Korean Air Team
- Currently Midnight Shift team for the last several years
Night Audit Supervisor /Hotel Front Desk Supervisor
Marriott Hotels
01.2006 - 01.2021
- Supervised night audit operations, ensuring accuracy in financial reporting and compliance with hotel policies.
- Trained and mentored staff to enhance service quality and operational efficiency during overnight shifts.
- Coordinated communication between departments to resolve guest issues promptly and maintain high satisfaction levels.
- Implemented process improvements that streamlined nightly reconciliation procedures and reduced discrepancies.
Education
Associate of Science - Certified Medical Assistant
Sandford Brown College
Atlanta , GA12-2012
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
Timeline
Customer Service Agent
Delta Airlines
03.2012 - Current
Night Audit Supervisor /Hotel Front Desk Supervisor
Marriott Hotels
01.2006 - 01.2021
Associate of Science - Certified Medical Assistant
Sandford Brown College
Chairman Award Nominee
Nominated on two occasions for Delta Airlines Chairman Award. Recognized by leaders and co workers of my team working and excellent customer service skills.