AMEETA AMY TANEJA
USA
Summary
Customer service professional with an extensive track record of success supporting merchandise sales and attracting
loyal customers through personalized service. Proven ability to make an immediate contribution to company success.
Talented at understanding customers’ needs and suggesting suitable solutions. Dedicated to enhancing customer
experiences with a friendly approach. Appetite for reading, literature, and sparking the passion for reading in others.
Creative and curious focused on problem resolution, innovation, and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Customer Service Agent
Pacific Aviation
04.2023 - 06.2023
- Greeted Passengers with self serves or assisted check in procedures
- Dealt with Passengers flight queries
- Weigh baggage, inform passengers of weight restrictions, collect excess weight charges
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers
Seasonal Worker
Zara
10.2022 - 12.2022
- Operated cash register to record transactions accurately and efficiently
- Worked flexible schedule and extra shifts to meet business needs
- Worked with floor team and managers to meet wide range of customer needs
- Worked independently in a fast-paced environment
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season
Retail Associate
Amazon Book Store
10.2020 - 06.2022
- Greeted customers, helped locate merchandise, suggested suitable options
- Ensured customers satisfaction through engagement strategies, understanding needs and wants
- Delivered customer satisfaction by maintaining deep product knowledge, demonstrating features, and understanding pricing
- Maintained proper inventory, using electronic tools, completing audits, and uncovering inaccuracies
Assistant Manager
Vegan & Tikka Masala
03.2010 - 04.2012
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels
- Mentored team members to enhance professional development in workplace
Sales Trainee
Farmers Insurance Agency
09.2010 - 04.2012
- Participated in sales meetings and presentations to gain knowledge and insight
- Addressed customer queries and complaints with prompt and professional responses
- Recommended insurance solutions, managed renewals, tracked claims, and identified risks
Bookstore Clerk
Borders Music & Books
03.1997 - 12.1998
- Increased customer satisfaction by providing personalized assistance and book recommendations
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment
Library Assistant
Cambridge Central Library
06.1993 - 01.1994
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
Education
High School Diploma -
Dipolma in : Business And Finance
Anglia Ruskin University UK 07-1985
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
● Microsoft Office
● Payment Processing
● People Skills
● Conflict Resolution
● Empathy
● Collaboration
● Customer Service & Satisfaction
● Merchandise Displays
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Agent
Pacific Aviation
04.2023 - 06.2023
Seasonal Worker
Zara
10.2022 - 12.2022
Retail Associate
Amazon Book Store
10.2020 - 06.2022
Sales Trainee
Farmers Insurance Agency
09.2010 - 04.2012
Assistant Manager
Vegan & Tikka Masala
03.2010 - 04.2012
Bookstore Clerk
Borders Music & Books
03.1997 - 12.1998
Library Assistant
Cambridge Central Library
06.1993 - 01.1994
High School Diploma -
Dipolma in : Business And Finance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's the possibility of having a dream come true that makes life interesting
Paulo Coelho