Summary
Overview
Work History
Education
Skills
Timeline
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Ameina Covington

Covington,GA

Summary

Dynamic administrative professional with a proven track record at The Brand Development Group, excelling in customer service and office administration. Adept at optimizing executive schedules and enhancing client relations, I leverage strong problem-solving skills to deliver exceptional results. Committed team player dedicated to fostering positive relationships and ensuring operational efficiency.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

The Brand Development Group
09.2024 - 12.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Food Runner

Your Pie
11.2022 - 06.2023
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.

Call Operator

Covington Telecom Solutions
01.2021 - 11.2022
  • Managed availability of service through management of shared calendar solution.
  • Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
  • Managed the tracking of the company's trucks to ensure our workers were sticking to the schedule and made it back safely

Booth Manager

Social Box
06.2016 - 11.2016
  • Delivered memorable experiences for clients by addressing their needs promptly and professionally.
  • Implemented creative solutions for common event challenges such as space constraints or unexpected incidents.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Associate of Science in Funeral Services - Funeral Services

Gupton-Jones College of Funeral Service
5141 Snapfinger Woods Dr, Decatur GA 30035
05-2025

High School Diploma -

Alcovy High School
14567 GA-36, Covington, GA 30014
05-2022

Skills

  • Customer service
  • Computer skills
  • Office administration
  • Customer relations
  • Critical thinking
  • Strong problem solver
  • Dedicated team player
  • Verbal communication
  • Professional and mature
  • Relationship building

Timeline

Administrative Assistant

The Brand Development Group
09.2024 - 12.2024

Food Runner

Your Pie
11.2022 - 06.2023

Call Operator

Covington Telecom Solutions
01.2021 - 11.2022

Booth Manager

Social Box
06.2016 - 11.2016

Associate of Science in Funeral Services - Funeral Services

Gupton-Jones College of Funeral Service

High School Diploma -

Alcovy High School

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