Ameina Covington
Covington,GA
Summary
Dynamic administrative professional with a proven track record at The Brand Development Group, excelling in customer service and office administration. Adept at optimizing executive schedules and enhancing client relations, I leverage strong problem-solving skills to deliver exceptional results. Committed team player dedicated to fostering positive relationships and ensuring operational efficiency.
Overview
10
10
years of professional experience
Work History
Arrangements Coordinator and Operator
Paws Whiskers and Wags Pet Crematory
1591 Access Rd, Covington, GA 30014
08.2025 - Current
- Coordinated logistics for cremation services, ensuring timely processing and delivery of remains.
- Managed client communications, providing compassionate support during difficult times.
- Developed and maintained comprehensive records of all cremation activities for compliance purposes.
- Streamlined scheduling processes to enhance operational efficiency and service responsiveness.
- Facilitated family arrangements by educating on comprehensive death-care options and clarifying procedural steps.
Administrative Assistant
The Brand Development Group
09.2024 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Food Runner
Your Pie
1115 Washington St SW, Covington GA 30014
11.2022 - 06.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Call Operator
Covington Telecom Solutions
Covington, GA
01.2021 - 11.2022
- Managed availability of service through management of shared calendar solution.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Managed the tracking of the company's trucks to ensure our workers were sticking to the schedule and made it back safely
Booth Manager
Social Box
5 Freeport Drive, Sandys MA 01, Bermuda
06.2016 - 11.2016
- Delivered memorable experiences for clients by addressing their needs promptly and professionally.
- Implemented creative solutions for common event challenges such as space constraints or unexpected incidents.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Associate of Science in Funeral Services - Funeral Services
Gupton-Jones College of Funeral Service
5141 Snapfinger Woods Dr, Decatur GA 3003505.2025
High School Diploma -
Alcovy High School
14567 GA-36, Covington, GA 3001405.2022
Skills
Customer service
Computer skills
Office administration
Customer relations
Critical thinking
Strong problem solver
Dedicated team player
Verbal communication
Professional and mature
Relationship building
References
Chante Baker
She is my current Supervisor at Paws Whiskers and Wags. Her contact information is as follows: (470)-260-0934
Olivia Menchion
My team lead at Paws Whiskers and Wags. Her contact information is as follows: (770)-395-0222
Timeline
Arrangements Coordinator and Operator
Paws Whiskers and Wags Pet Crematory
08.2025 - Current
Administrative Assistant
The Brand Development Group
09.2024 - 12.2024
Food Runner
Your Pie
11.2022 - 06.2023
Call Operator
Covington Telecom Solutions
01.2021 - 11.2022
Booth Manager
Social Box
06.2016 - 11.2016
Associate of Science in Funeral Services - Funeral Services
Gupton-Jones College of Funeral Service
High School Diploma -
Alcovy High School