Amekia Gregory
Greensboro,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
10.2018 - Current
- Troubleshooting cable internet and phone for SCS repair and business accounts.
- Assisting with billing questions and payments.
- Assisting with property staff bulk master calls
- Troubleshooting managed wifi calls
Housekeeper
Bradley Personnel
09.2017 - 07.2018
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Customer Service Representative
Expert Global Solutions Inc.
01.2016 - 04.2017
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Crew Member
NPC Quality Wendy's
11.2014 - 02.2016
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Assembly Line Worker
Debbie's Staffing
08.2013 - 10.2014
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
Customer Service Representative
Kgb Usa
07.2012 - 06.2013
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Page High School
Greensboro, NC06-2009
Skills
- Inbound and Outbound Calling
- Strong Analytical and Problem-Solving Skills
- Active Listening
- Understanding Customer Needs
- Customer Account Management
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Time Management
- Customer Service and Assistance
Timeline
Customer Service Representative
Charter Spectrum
10.2018 - Current
Housekeeper
Bradley Personnel
09.2017 - 07.2018
Customer Service Representative
Expert Global Solutions Inc.
01.2016 - 04.2017
Crew Member
NPC Quality Wendy's
11.2014 - 02.2016
Assembly Line Worker
Debbie's Staffing
08.2013 - 10.2014
Customer Service Representative
Kgb Usa
07.2012 - 06.2013
High School Diploma -
Page High School