Amel Lopez
Union,NJ
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Headlines At Salon Montage
09.2021 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Front Desk Receptionist
Massage Envy
02.2019 - 07.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Used internal software to process reservations, check-ins and check-outs
- Managed clients accounts
Education
High School Diploma -
Union Highschool
Union, NJ06.2017
Skills
- Computer literacy - 5 years
- Communication skills - 5 years
- Documentation review - 5 years
- Microsoft word - 4 years
- Analysis skills - 5 years
- Front Office Management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Headlines At Salon Montage
09.2021 - Current
Front Desk Receptionist
Massage Envy
02.2019 - 07.2021
High School Diploma -
Union Highschool
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