Amel Viera

• Double U Marketing company is involved in marketing services, working with prestigious Fortune 500 companies, and government contracts. A key aspect of the job is the skilled art of selling and communication. It requires a deep understanding of the products and services offered, enabling me to tailor my pitches to meet each client's specific needs. My ability to effectively communicate and build rapport with clients is crucial in securing successful deals and fostering long-term relationships.
• Achieved or exceeded company-defined sales quotas.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Presented professional image consistent with company's brand values.

As a Shift Lead at Gilberts Bakery, my role was multifaceted and involved various responsibilities centered around customer service, maintaining a positive work environment, and providing leadership and guidance to fellow coworkers.

• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Handled escalated customer concerns and emergencies in absence of manager or supervisor.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.