DELORES COMBS
Grace,ID
Summary
Experienced Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Concentrix
03.2012 - Current
- REMOTE
- Customer service via inbound calls, emails and chats
- Concentrix is a third-party provider and the current project that I am on is for a retail client
- I directly respond to various needs of the customer: placing their order, order status and tracking, internet account log in issues and providing product information and recommendations
- Assisted customers with a warm and professional attitude
Education
Associate - Arts
AA - Business Administration
Merced Community College District
Skills
- Virtual Customer Service and Assistance
- 10 years
- Call Center Operations
- Customer Inquiries
- Website Navigation
- Livechat Messaging
- Call Control
- Strong Telephone Etiquette
- Client Satisfaction
- Upselling Sales
- English
Timeline
Customer Service Associate
Concentrix
03.2012 - Current
Associate - Arts
AA - Business Administration
Merced Community College District
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