Amela Hodzic
PHOENIX,AZ
Summary
Proactive ASU Barrett Alumni on the Pre-Med route with a strong background in interpersonal communication and management skills. A highly motivated student who is eager to bring value to an establishment that aptly utilizes hard work and commitment to quality. Well-organized and able to stay calm under pressure, quickly resolve complaints, and address issues. Offering skills in call control, order management, and team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Lululemon Athletica
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging while also rotating stock and restocking shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations, while also prioritizing customer experience.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Effectively engaged with 10-15 customers at a time to build rapport and loyalty.
Babysitter
Ashlee Tucker, F.N.P.
03.2020 - Current
- Monitored up to 4 children at a time, ages 3-9
- Communicated positively with children and guardians.
- Observed children's play activities to verify safety.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned by sanitizing dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Fostered close relationships with children by discussing school, friends, and hobbies.
- Organized activities that enhanced children's physical, emotional and social well-being.
Medical Assistant
Valley Of The Sun Pediatrics
08.2021 - 11.2022
- Multi-tasked by sanitizing, restocking, and organizing exam rooms and medical equipment between 5-6 patients every hour.
- Prepared patient(s) for physician examinations by directing patients to exam rooms, fielding questions and documenting medical information such as vitals, symptoms, allergies/medications, and verifying medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed clerical duties, such as word processing, data entry, answering phones, filing, and scheduling appointments in-person and via phone, all while managing patient concerns in logical and empathetic manner, resulting in high patient satisfaction.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills while also completing and sending referrals by determining best possible location for patient based off of insurance coverage, specialists within their area, and physician preference.
Lead Receptionist
Amazing Lash Studio
05.2020 - 07.2021
- Schedule appointments, check customers in and out, gather customer demographics, record and collect customer payments.
- Verify relevant allergies and contact information, coordinate customer referrals, conduct confirmation/reminder calls, answer telephone, and respond to inquiries.
- Organize and maintain filing system for reoccurring customer appointments notes, including filing and pulling notes.
- Exceeded sales goals every month by up to 15% and aptly utilized critical thinking and problem-solving skills to satisfy customers and coworkers.
Education
Biological Sciences (Biomedical Sciences)
Barrett Honors College, ASU
05.2023
High School Diploma -
North Canyon High School
Phoenix05.2019
Skills
- Microsoft Office 2019 (Word, PowerPoint, Excel, Outlook)
- Product sales and service upselling
- Organization and recordkeeping
- Sales transactions and data management
- Upbeat and positive personality in-person and via phone, aiding in customer support
- Efficient and detail-oriented
- Multitasking proficiency and communication strategies
Volunteering History
Camp Kesem Volunteer/Counselor at ASU- Tempe, AZ
08/2022-Current, Camp Kesem Club
- Attend bi-weekly meetings and actively participate in camp training in preparation for annual summer camp for children who have been impacted by parent's cancer.
- Empower and support campers through programs that foster lasting community, coordinating club activities, and events.
- Promoted best practices by identifying opportunities for process improvements and initiatives.
Animal Shelter Volunteer- Phoenix, AZ
09/2019-11/2021, Animal Benefit Club
- Obtained donations for shelter, including supplies and financial contributions.
- Cleaned animal cages and provided fresh food and water.
- Evaluated animals' behavior to create online profiles for potential adopters.
- Restocked supplies throughout facility to keep team ready for animal needs.
- Discussed animal welfare concerns and goals with animal owners and medical caregivers.
Certification
Medical Terminology Course: May 2020 at ASU
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Serbian
Native or Bilingual
German
Elementary
Timeline
Sales Associate
Lululemon Athletica
10.2022 - Current
Medical Assistant
Valley Of The Sun Pediatrics
08.2021 - 11.2022
Lead Receptionist
Amazing Lash Studio
05.2020 - 07.2021
Babysitter
Ashlee Tucker, F.N.P.
03.2020 - Current
Biological Sciences (Biomedical Sciences)
Barrett Honors College, ASU
High School Diploma -
North Canyon High School