Amelia Adams
Bellbrook,OH
Summary
I am an experienced and customer-focused professional with a strong background in hospitality, currently working as a Spa Concierge and previously serving as a Hostess. I excel at delivering excellent guest experiences through attentive service, problem-solving, and efficient management of reservations and schedules. With my Associate’s Degree and hands-on experience, I’m well-prepared to handle multiple tasks and adapt to busy environments. I am also skilled in using various reservation and booking systems, as well as office software, which helps enhance service efficiency. I take pride in building positive relationships with clients, resolving issues promptly, and promoting services to enhance satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front desk concierge
The Woodhouse Spa
10.2021 - Current
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
- Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
- Supported training initiatives for new staff members to help them quickly acclimate to spa protocols and procedures.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
- Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
hostess
Cheddars
01.2021 - 04.2021
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelors Degree in Education - Early Childhood Education
University of Dayton
Dayton, OH05.2026
Associate of Science - Early Childhood Education
Sinclair Community College
Dayton, OH05.2023
High School Diploma -
Centerville High School
Centerville, OH05.2020
Skills
- Product promotions
- Guest services
- Cash register operations
- Merchandising expertise
- Problem-solving abilities
- Attention to Detail
- Team Collaboration
- Organizational Skills
- Professionalism
- Event Planning
- Time management abilities
- Proficient computer skills
Awardsprojects
- Stander Symposium at University of Dayton. I presented research on Montessori schools verses traditional schools.
- Being awarded Spirit Queen for Centerville Spirit Chain. I contributed to raising approximately $22,000 for three local charities supported by our school, which collectively raised $72,000 that year.
- Customer satisfaction awards given from Woodhouse Spa management.
Certification
- CPR/AED Certification
Timeline
Front desk concierge
The Woodhouse Spa
10.2021 - Current
hostess
Cheddars
01.2021 - 04.2021
Bachelors Degree in Education - Early Childhood Education
University of Dayton
Associate of Science - Early Childhood Education
Sinclair Community College
High School Diploma -
Centerville High School