Catherine Choi
Long Beach,CA
Summary
Dynamic professional with a proven track record at Club Studio, excelling in problem resolution and interpersonal communication. Adept at fostering welcoming environments and enhancing customer experiences. Recognized for attention to detail and effective teamwork, consistently delivering exceptional service and promoting customer satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Concierge
Club Studio
Long Beach, California
06.2025 - 01.2026
- Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
- Assisted guests with inquiries, providing information about services and amenities.
- Resolved guest complaints professionally and efficiently.
- Participated in staff meetings to discuss upcoming events, new initiatives or customer service strategies.
- Maintained accurate records of all transactions within the front desk system.
Retail Sales Associate
Vuori
Long Beach, California
01.2024 - 03.2025
- Assisted customers with product selection and inquiries.
- Used product knowledge to answer customer questions & suggest items to match client needs.
- Kept informed about new products arriving at the store on a regular basis.
- Promoted special offers and discounts to encourage additional purchases.
Swim Instructor
Alpert Jewish Community Center
Long Beach, California
03.2018 - 09.2018
- Instructed diverse groups of children (5-10 y/o) in swim techniques and water safety.
- Developed engaging lesson plans tailored to various skill levels.
- Maintained equipment and facility cleanliness for optimal usage.
- Collaborated with team members to enhance program effectiveness.
- Developed strategies for challenging behaviors exhibited by students during lessons.
Education
High School Diploma -
Long Beach Poly High School
Long Beach, CA6 2018
Some College (No Degree) - Financial Services
University of California, Santa Cruz
Santa Cruz, California, CASome College (No Degree) - Financial Management
California State University, Long Beach
Long Beach, CASkills
- Attention to detail
- Product knowledge
- Problem resolution
- Active listener
- Interpersonal communication
- Organization and time management
- Teamwork and collaboration
Education and Training
other,other,other
Timeline
Front Desk Concierge
Club Studio
06.2025 - 01.2026
Retail Sales Associate
Vuori
01.2024 - 03.2025
Swim Instructor
Alpert Jewish Community Center
03.2018 - 09.2018
High School Diploma -
Long Beach Poly High School
Some College (No Degree) - Financial Services
University of California, Santa Cruz
Some College (No Degree) - Financial Management
California State University, Long Beach