Summary
Overview
Work History
Education
Skills
Timeline
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Amelia Aletto

Jensen Beach,FL

Summary

Proven track record of enhancing customer satisfaction and loyalty through exceptional service and quick decision-making. Skilled in multitasking and active listening, adept at resolving conflicts with empathy, and boosting sales through effective communication. Demonstrates reliability and a commitment to safety, significantly improving delivery efficiency and team collaboration.

Overview

10
10
years of professional experience

Work History

Dasher

DoorDash
04.2019 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.

Sales Associate

Avis Budget Group
04.2022 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Elderly Caregiver

HomeInstead Senior Health Care
02.2018 - 02.2022
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted disabled clients to support independence and well-being.
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.

Customer Service Representative

Menards
01.2015 - 02.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

General -

Hastings High School
Hastings, MN
05.2016

Skills

  • Quick decision making
  • Patience and tolerance
  • Reliability and punctuality
  • Safety awareness
  • Efficient multitasking
  • Tech-savviness
  • Excellent time management
  • Customer service
  • Quick learner
  • Hardworking and responsible
  • Decision-making
  • Problem-solving
  • Time management
  • Customer communication
  • Dedicated team player
  • Flexible schedule
  • Teamwork
  • Teamwork and collaboration
  • Attention to detail
  • Active listening

Timeline

Sales Associate

Avis Budget Group
04.2022 - 05.2024

Dasher

DoorDash
04.2019 - Current

Elderly Caregiver

HomeInstead Senior Health Care
02.2018 - 02.2022

Customer Service Representative

Menards
01.2015 - 02.2018

General -

Hastings High School

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Amelia Aletto