Amelia Ballard

The workflow was optimized by handling sensitive information, maintaining confidentiality, and restocking supplies. Collaborated with management to improve internal processes, including appointment scheduling, to increase client retention. Interacted with vendors, contractors, and professional services personnel to receive orders and communicate instructions. Handled cash transactions, maintained sales and payments records, and assisted in onboarding new employees. Cultivated positive relationships with clients and students, enhancing students and guest’s experiences by promptly addressing inquiries and providing accurate information.

In order to develop skills and meet daily goals, I oversaw, assessed, and mentored new hires. Developed a cooperative work environment by addressing client concerns, assigning daily, weekly, monthly, quarterly and yearly work plans, alongside nurturing teamwork. Additionally provided product details and sales skills coaching to sales associates. Maintained good vendor connections, negotiated profitable projects, assessed client needs, and ensured correct inventory counts. Advised team members how to organize data for performance trend projections in order to maintain high productivity, minimize financial irregularities, and eliminate operational risks.

Ensured a welcoming atmosphere by greeting all guests warmly upon arrival at the studio. Proactively addressed any concerns or questions from studio and salon guests promptly and effectively. Identify individual guest preferences and requirements, providing tailored solutions and personalized services. Delivered professional manicure and pedicure services to customers while adhering to ongoing education and licensing standards. Maintained cleanliness and sanitation of all tools and instruments, in compliance with OSHA and health regulations. Implement advertising initiatives to enhance and expand customer relationships and manage the Customer Relationship Management (CRM) system effectively.

Adhered to proper food handling procedures and safety guidelines, I ensured the well-being of guests and team members. Presented food and beverages with in a prompt timely manner with focused attention to customer needs. I utilized the POS system proficiently for order placement, bill management, and handling complimentary items. I developed good relationships with frequent guests and provided attentive service without jeopardy of guest rapport or attention to detail, even during times of significant demand. Additionally, I increased sales through upselling techniques and comprehensive knowledge of menu items, specials, and promotions.

Delivered exceptional customer service to esteemed clientele within the financial and banking sector, notably for American Express. Guided questions and performed ongoing maintenance of individual's personal high yield savings accounts, guaranteed that service guidelines were followed while developing a rapport with all clients in a professional manner. Maintained inbound calls in a high-volume call center setting, conducted financial transactions and provided punctual and precise account-related support. Assisted in accordance with back-office finance departments, escalation and support teams, to effectively troubleshoot and resolve any customer issues.

As a dedicated brand advocate and product adviser for AT&T, I employed effective selling techniques to drive sales growth across AT&T's product and service offers, ensuring a comprehensive AT&T Experience. Assisted with day-to-day operations, working efficiently and productively with all team members. Proved successful work within tight deadlines and a fast-paced environment. Demonstrated strong organizational and time management skills while managing multiple projects. Self-motivated, with a strong sense of personal responsibility. Participated in continuous learning and committed to continual improvement.