- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Reading
- Graphic Design
Amelia Breton
Lakeland
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Arby's
07.2020 - 12.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Mcdonalds
10.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Criminal Justice And Criminology Studies
Hillsborough Community College
Tampa, FL08-2026
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- De-escalation techniques
- Technical support
- Live chat support
- Microsoft Office
- Teamwork and collaboration
- Professional telephone demeanor
Interests
Timeline
Customer Service Representative
Arby's
07.2020 - 12.2021
Customer Service Representative
Mcdonalds
10.2019 - 05.2020
Associate of Science - Criminal Justice And Criminology Studies
Hillsborough Community College
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