Amelia Broady
Winston-Salem,NC
Summary
Developed comprehensive system documentation and reporting strategies while engaging stakeholders across both technical and non-technical teams.
Overview
16
16
years of professional experience
Work History
Specialty Pharmacy Escalated Claims Processor (Contract)
CVS Specialty
01.2019 - 2021
- Executed processing of complex specialty medication claims, ensuring thorough data verification and insurance analysis.
- Facilitated collaboration among insurers, providers, and patients to resolve escalated issues and ensure accurate, compliant claim outcomes.
Data Manager
Winston-Salem/Forsyth County Schools (WSFCS)
08.2025 - Current
- Oversaw district student data systems, ensuring accuracy, compliance, and timely reporting.
- Executed data audits to identify and resolve system discrepancies across multiple schools.
- Facilitated collaboration among IT teams, school administrators, and academic departments to enhance workflow efficiency.
- Established standardized documentation procedures and reporting templates for school and district operations.
- Delivered training and technical guidance on digital systems, dashboards, and data entry requirements.
Parent Engagement Coordinator / Volunteer Coordinator
WSFCS
08.2023 - 08.2025
- Established digital communication workflows utilizing Microsoft Teams, SharePoint, and district platforms.
- Assisted with volunteer onboarding by managing digital forms and scheduling systems. Supported compliance record maintenance to ensure accurate documentation. Facilitated smooth integration of new volunteers into programs.
- Assisted in reporting processes by utilizing data collection tools for annual metrics. Supported quarterly submissions and conducted documentation audits.
- Orchestrated structured communication among administrators, teachers, families, and external partners to enhance engagement and information exchange.
Math/Staff Teacher
WSFCS
03.2021 - 08.2023
- Developed hybrid learning environments by creating digital content, assignments, and assessments within Canvas LMS and Microsoft Teams.
- Utilized analytics and digital reporting tools to track student performance and guide instructional planning.
- Partnered with cross-school PLTs to standardize materials, improve workflow efficiency, and align curriculum deliverables.
Quality Control Inspector
AW North Carolina (AWNC)
05.2019 - 04.2020
- Performed precision digital inspections using 3D scanners, measurement software, and quality control applications to validate engineering specifications.
- Logged defects, audit results, and measurement data into digital systems, supporting root-cause analysis and process improvements.
- Partnered with engineering and production teams to refine workflows, reduce errors, and enhance quality assurance procedures.
Project Planner (Contract)
Budget 4 Beauty Boutique
01.2016 - 01.2019
- Assisted in managing digital marketing projects by coordinating launch timelines and updating online systems. Supported customer engagement workflows to enhance user experience.
- Spearheaded content design, analyzed engagement metrics, and executed project plans to drive business growth.
Administrative Coordinator III
Cisco Systems
10.2016 - 09.2018
- Assisted technical project managers, engineers, and product owners by organizing documentation workflows, scheduling project communications, and maintaining SharePoint repositories.
- Assisted in preparing project status reports for team updates. Supported tracking of milestones to ensure project progress. Helped document requirements and maintain meeting records for cross-functional teams.
- Streamlined travel expense processes and prioritized workflows across technical departments.
HR Coordinator
Cisco Systems
03.2015 - 10.2016
- Verified and documented employee data within HR systems, emphasizing compliance in onboarding and benefits processes.
- Interpreted HR data to identify opportunities for process improvement and facilitate timely resolution of employee concerns.
Client Services Representative
Blue Cross Blue Shield NC
04.2014 - 02.2015
- Utilized CRM tools to provide system navigation support, ensuring accurate documentation of service inquiries and resolutions for customers and providers.
- Reviewed and confirmed details of benefit and pre-certification requests, focusing on accuracy and efficient communication.
Certified Pharmacy Technician
Scott Clinic Community Health Center
01.2010 - 2015
- Directed electronic prescription entry and billing documentation to ensure accuracy and compliance in insurance reconciliation.
- Maintained strict adherence to compliance regulations while safeguarding confidentiality in all data handling activities.
Education
Data Science
University of Maryland Global Campus
Hyattsville, MDBachelor of Arts - Communications
University of North Carolina At Charlotte
Charlotte, NCSkills
Achieved timely project delivery through effective coordination of IT initiatives Enhanced data management systems to improve accuracy and reliability Improved systems support response times, resulting in increased user satisfaction Delivered actionable insights through comprehensive reporting and analytics Optimized workflow processes, leading to significant efficiency gains
Achieved improved team collaboration by leveraging Microsoft 365 tools like SharePoint, Teams, and Excel Enhanced educational delivery through effective implementation of Canvas LMS and SIS/LMS platforms Elevated quality and audit controls, resulting in increased compliance and efficiency Produced detailed technical documentation that empowered users to navigate systems effectively
Achieved stakeholder engagement through comprehensive training programs Delivered successful requirements gathering sessions that informed project direction Enhanced project outcomes by implementing robust communication and change support frameworks
Timeline
Data Manager
Winston-Salem/Forsyth County Schools (WSFCS)
08.2025 - Current
Parent Engagement Coordinator / Volunteer Coordinator
WSFCS
08.2023 - 08.2025
Math/Staff Teacher
WSFCS
03.2021 - 08.2023
Quality Control Inspector
AW North Carolina (AWNC)
05.2019 - 04.2020
Specialty Pharmacy Escalated Claims Processor (Contract)
CVS Specialty
01.2019 - 2021
Administrative Coordinator III
Cisco Systems
10.2016 - 09.2018
Project Planner (Contract)
Budget 4 Beauty Boutique
01.2016 - 01.2019
HR Coordinator
Cisco Systems
03.2015 - 10.2016
Client Services Representative
Blue Cross Blue Shield NC
04.2014 - 02.2015
Certified Pharmacy Technician
Scott Clinic Community Health Center
01.2010 - 2015
Data Science
University of Maryland Global Campus
Bachelor of Arts - Communications
University of North Carolina At Charlotte