Amelia Dailey
Horace Mann Insurance Co.
Rogers,AR
14
years of professional experience
Results-driven insurance and business leader with experience as an Agency Owner and Insurance Adjuster. Expertise in insurance operations, sales execution, and relationship development. Proven skills in identifying growth opportunities, building strategic partnerships, and implementing effective business practices. Committed to advancing organizational goals and enhancing agency performance as an Agency Consultant.
Work History
Insurance Agency Owner & Registered Representative
1 Year 10 Months- Cultivated client relationships to improve retention through personalized service solutions.
- Planned, implemented, and managed strategic marketing initiatives focused on expanding client base.
- Managed daily operations to ensure compliance with insurance regulations and company policies.
- Trained and mentored staff to ensure customer service excellence and comprehensive insurance product knowledge.
Auto Liability Claims Adjuster
3 Years 3 Months- Conducted thorough investigations to gather evidence and establish facts
- Evaluated liability claims to determine coverage and assess damages
- Negotiated settlements with claimants, ensuring compliance with company policies
- Mentored junior adjusters on best practices in claims processing
- Collaborated with legal teams to prepare for litigation when necessary
Independent Insurance Adjuster
1 Year 4 Months- Managed claims investigations, interpreting policy coverage and assessing damages for accurate settlements.
- Evaluated complex insurance claims, ensuring compliance with regulations and company standards.
- Collaborated with clients and stakeholders to gather necessary documentation and resolve disputes efficiently.
- Managed sensitive situations with empathy while maintaining professional boundaries during interactions with distraught policyholders.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
Business Manager
8 Years 11 Months- Planned and coordinated training programs for staff on safety protocols and operational best practices, supporting standard operations.
- Conducted regular audits of facilities to ensure adherence to industry standards and regulations.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
Education
Associate - Paralegal Studies
Skills
Risk assessment
Sales training
Partnership development
Claims negotiation
Policy analysis
Staff development
Team leadership
Professional Qualifications
- Property & Casualty Insurance License | Arkansas Department of Insurance
- Life & Health Insurance License | Arkansas Department of Insurance
- Registered Representative | FINRA Series 6 & 63
Timeline
Insurance Agency Owner & Registered Representative
Horace Mann Insurance Co.
12.2024 - CurrentRead More
Independent Insurance Adjuster
Dailey Adjusting & Appraisals, LLC
08.2022 - 12.2023Read More
Auto Liability Claims Adjuster
Sedgwick Claims Management
09.2021 - 12.2024Read More
Business Manager
Superior Facilities Management
10.2012 - 09.2021Read More
National Paralegal College, A Division of Crestpoint University
Associate from Paralegal Studies
Read More