Heather Miller
Hendersonville,TN
Summary
Accomplished Insurance Agency Owner with extensive experience in leading insurance operations to achieve significant revenue growth. Expert in strategic planning, staff development, and delivering exceptional customer service. Adept at identifying market opportunities, enhancing client relations, and implementing efficient operational strategies. Eager to leverage leadership and problem-solving skills to contribute to the success of a dynamic team.
Overview
17
17
years of professional experience
Work History
Insurance Agency Owner
Seraph Insurance LLC
Hendersonville, TN
01.2023 - Current
- Managed daily operations including sales tracking, budgeting, forecasting, payroll administration and staff development.
- Conducted in-depth research on competitive insurance markets to identify opportunities for growth.
- Developed and maintained a thorough understanding of company products, services, policies, procedures and regulations.
- Participated in industry conferences or seminars to stay abreast of current trends in the field of insurance.
- Advised clients on available options for purchasing additional coverage beyond their existing policies.
- Organized meetings between clients and representatives from partner companies in order to discuss potential business opportunities.
- Developed marketing plans to generate leads through direct mail campaigns, cold calling activities or other promotional events.
- Created and implemented strategies for increasing customer base, developing relationships with existing customers, and expanding the agency's market share.
Insurance Agent
Danny Snyder Insurance
Goodlettsville, TN
06.2015 - 10.2022
- Advised customers on the best ways to minimize risks associated with their assets.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Provided customers with information regarding plan features, pricing, and availability.
- Processed payments received from clients promptly according to established procedures.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Small Business Owner
J&H Construction
Hendersonville, TN
01.2008 - 12.2012
- Created budgets and monitored expenses to stay within budget limits.
- Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
- Ensured compliance with applicable laws and regulations while running the business.
- Negotiated contracts with vendors, suppliers and customers.
- Developed business plans and strategies to grow small business.
- Oversaw daily operations of small business including customer service and financial management.
- Designed detailed business plans to outline finances, goals and operations of company.
Education
Property And Casualty License - Insurance
Kaplan Career Institute
Nashville07-2015
Some College (No Degree) - Medical Assisting
Volunteer State Community College
Gallatin, TNHigh School Diploma -
Hendersonville High School
Hendersonville, TN05-2005
Skills
- Staff Development
- Claims Management
- Industry Trends
- Policy analysis
- Regulatory Compliance
- Business Management
- Customer Relations
- Risk Assessment
- Strategic Marketing
- Client Acquisition
- Negotiation Skills
Timeline
Insurance Agency Owner
Seraph Insurance LLC
01.2023 - Current
Insurance Agent
Danny Snyder Insurance
06.2015 - 10.2022
Small Business Owner
J&H Construction
01.2008 - 12.2012
Property And Casualty License - Insurance
Kaplan Career Institute
Some College (No Degree) - Medical Assisting
Volunteer State Community College
High School Diploma -
Hendersonville High School
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