Amelia Dickson
Cuyahoga Falls,OH
Summary
Seasoned Floor Staff Member with experience in providing top-notch customer service in fast-paced environments. Possess strong skills in problem-solving, team collaboration and communication. Have consistently improved efficiency and productivity through hands-on management and leadership. Known for maintaining cleanliness and organization on the floor while ensuring customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Floor Staff Member
B&B Theaters
Macedonia, Ohio
10.2024 - Current
- Informed customers of current promotions, discounts and special offers.
- Greeted customers and provided assistance with their inquiries.
- Greeted customers and provided them with information about movie showtimes.
- Assisted customers in selecting films, snacks, and merchandise.
- Operated cash registers to process customer transactions.
- Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
- Maintained inventory of concession items such as popcorn, candy, and beverages.
- Handled customer complaints in a professional manner and referred difficult issues to the manager.
- Checked identification of patrons purchasing restricted-age tickets or items.
- Restocked concession stands with food, drinks, napkins, utensils., throughout each shift.
Front Desk Associate
Massage Envy
Macedonia, OH
04.2024 - 09.2024
- Answered phones, booked reservations, and responded to inquiries from customers.
- Greeted guests upon arrival and provided excellent customer service.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Maintained daily records of all transactions, including payments and cancellations.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
Shift Lead
Cinemark
Macedonia, OH
06.2022 - 03.2024
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Greeted customers and provided them with information about movie showtimes.
- Assisted customers in selecting films, snacks, and merchandise.
- Operated cash registers to process customer transactions.
- Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
- Maintained inventory of concession items such as popcorn, candy, and beverages.
- Handled customer complaints in a professional manner and referred difficult issues to the manager.
- Checked identification of patrons purchasing restricted-age tickets or items.
- Organized special events such as birthday parties at the theater.
Education
High School Diploma -
Stow Munroe Falls Highschool
Stow, OH05-2024
Skills
- Sales proficiency
- Technical aptitude
- Cash handling expertise
- Professional Appearance
- Workplace Safety
- Product Promotion
- Sales trends
- Cash Handling
- Customer Service
- Equipment Operation
- Sanitizing
- Stress Tolerance
- Food Preparation
- Food safety knowledge
- Late-night shift availability
Affiliations
- 7 years of Competitive allstar cheerleading
Accomplishments
- Won national Championship Competition in Disney world with cheer team
Certification
- Shift lead for almost two years
Timeline
Floor Staff Member
B&B Theaters
10.2024 - Current
Front Desk Associate
Massage Envy
04.2024 - 09.2024
Shift Lead
Cinemark
06.2022 - 03.2024
High School Diploma -
Stow Munroe Falls Highschool