Ana Garcell
Riviera Beach,FL
Summary
Proven at Community Thrift Store, adept in cash handling and customer service, I significantly contributed to sales growth and customer satisfaction. Leveraging strong teamwork and sales expertise, I consistently met sales goals and enhanced store efficiency. My approach not only fostered customer loyalty but also ensured a clean, safe shopping environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Floor Staff Member
Community Thrift Store
West Palm Beach
05.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
- Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Facilitated smooth transitions during shift changes by communicating pertinent information clearly among team members about ongoing tasks or issues requiring attention.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Contributed to sales growth by actively engaging with customers and promoting store promotions or special offers.
- Assisted in merchandising displays by arranging products attractively to showcase featured items effectively.
- Assisted customers with inquiries, locating products, and making informed recommendations to meet their needs.
- Anticipated customer needs proactively; offering carts or baskets before explicitly requested.
- Contributed to loss prevention efforts by monitoring customer activity and reporting any suspicious behavior to store management.
- Regularly updated product knowledge by participating in store training sessions, enabling expert assistance to customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Processed payments and provided receipts to establish proof of transaction.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Recommended accessories and complementary purchases to boost revenue.
- Utilized customer feedback to improve services and apply best practices.
- Regularly reviewed promotional materials to verify accuracy of product information.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Associate of Arts - Accounting
Palm Beach State College
Lake Worth, FL05.2011
Skills
- Cleanliness and hygiene
- Workplace Safety
- Cash handling expertise
- Patience and Empathy
- Reliability and punctuality
- Sales proficiency
- Strong teamwork
- Technical aptitude
- Professional Appearance
- Customer Service
- Cash Handling
- Goal-Oriented
- POS System Operation
- Sales expertise
- Merchandise Display
- Store maintenance
- Product Promotion
- Sales trends
- Friendly and Helpful
- Reliable and Responsible
- Honest and Dependable
- Cash Register Operation
- Team Cooperation
- Adaptable and Flexible
- Customer Assistance
- Team Leadership
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Goal-Driven
- Retail Merchandising
- Creative Thinking
- Basic Mathematics
- Store Policies and Procedures
- Payment Processing
- Sales and Promotions
- Product Knowledge
- Register Opening and Closing
- Cash Drawer Management
- POS Software
- Building Customer Loyalty
- Meeting Sales Goals
- Exceeding Customer Expectations
Certification
Hospitality
Languages
Spanish
Native or Bilingual
Timeline
Floor Staff Member
Community Thrift Store
05.2020 - 05.2021
Associate of Arts - Accounting
Palm Beach State College