Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ana Garcell

Riviera Beach,FL

Summary

Proven at Community Thrift Store, adept in cash handling and customer service, I significantly contributed to sales growth and customer satisfaction. Leveraging strong teamwork and sales expertise, I consistently met sales goals and enhanced store efficiency. My approach not only fostered customer loyalty but also ensured a clean, safe shopping environment.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Floor Staff Member

Community Thrift Store
West Palm Beach
05.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
  • Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
  • Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
  • Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
  • Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
  • Handled cash transactions efficiently while adhering to company policies for secure financial management.
  • Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
  • Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Facilitated smooth transitions during shift changes by communicating pertinent information clearly among team members about ongoing tasks or issues requiring attention.
  • Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Contributed to sales growth by actively engaging with customers and promoting store promotions or special offers.
  • Assisted in merchandising displays by arranging products attractively to showcase featured items effectively.
  • Assisted customers with inquiries, locating products, and making informed recommendations to meet their needs.
  • Anticipated customer needs proactively; offering carts or baskets before explicitly requested.
  • Contributed to loss prevention efforts by monitoring customer activity and reporting any suspicious behavior to store management.
  • Regularly updated product knowledge by participating in store training sessions, enabling expert assistance to customers.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Consistently achieved sales goals by successfully upselling and cross-selling products.
  • Processed payments and provided receipts to establish proof of transaction.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
  • Recommended accessories and complementary purchases to boost revenue.
  • Utilized customer feedback to improve services and apply best practices.
  • Regularly reviewed promotional materials to verify accuracy of product information.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Associate of Arts - Accounting

Palm Beach State College
Lake Worth, FL
05.2011

Skills

  • Cleanliness and hygiene
  • Workplace Safety
  • Cash handling expertise
  • Patience and Empathy
  • Reliability and punctuality
  • Sales proficiency
  • Strong teamwork
  • Technical aptitude
  • Professional Appearance
  • Customer Service
  • Cash Handling
  • Goal-Oriented
  • POS System Operation
  • Sales expertise
  • Merchandise Display
  • Store maintenance
  • Product Promotion
  • Sales trends
  • Friendly and Helpful
  • Reliable and Responsible
  • Honest and Dependable
  • Cash Register Operation
  • Team Cooperation
  • Adaptable and Flexible
  • Customer Assistance
  • Team Leadership
  • Excellent Written and Verbal Communication
  • Engaging with Diverse Customers
  • Goal-Driven
  • Retail Merchandising
  • Creative Thinking
  • Basic Mathematics
  • Store Policies and Procedures
  • Payment Processing
  • Sales and Promotions
  • Product Knowledge
  • Register Opening and Closing
  • Cash Drawer Management
  • POS Software
  • Building Customer Loyalty
  • Meeting Sales Goals
  • Exceeding Customer Expectations

Certification

Hospitality

Languages

Spanish
Native or Bilingual

Timeline

Floor Staff Member

Community Thrift Store
05.2020 - 05.2021

Associate of Arts - Accounting

Palm Beach State College
Ana Garcell